Why Business Must Practice Multi-Media Sales Techniques

As spring training gears up for baseball, professional ball players are practicing the skills they have developed over a lifetime to achieve perfection. These professionals are where they are today because they put in the time, energy and discipline of thousands of hours of practice. Their goal is to execute perfection during their practice sessions. Many of them practiced to perfection using video tools and special coaches to assist in their development. The commitment these individuals have made is beyond what many of us could imagine. Their practice efforts prepare them for perfection on the baseball field.
80% of Sales Professionals Stop Practicing
If practice is this important in baseball, why isn’t it like this in sales? Eighty percent of sales professionals stop practicing their sales skills once they reach a level of success they are comfortable with. Why? Most sales professionals believe they know how to handle objections and that the sales process hasn’t changed. They assume that what they have learned hasn’t changed and the success they have achieved will remain with them.
It is a good thing the professional ball players don’t think the same way or they will be replaced in the lineup. Sales professionals need to prepare for the 90 mph fast ball from clients and prospects. The landscape of business continues to shift and change with technology, trends and other factors. When sales professionals don’t practice implementing these new trends and learn what to say or how to demonstrate a solution, they lose.
A New Way of Pitching Sales is Growing
New technology for getting and reaching clients and prospects is changing the way we communicate in business. In one example, on-line ordering portals for business are growing in ways that are replacing salespeople. Pod casting is another way businesses are getting their message out and driving sales to websites. An RSS feed is another way to reach prospects or an industry with new information. However, only about 12 percent of the population knows how to use an RSS feed today. Expect this number to change quickly in the coming months.
With the growth and adoption of web meetings, streaming media including audio and video, salespeople can multiply their efforts and reach more contacts. The bottom line is that salespeople must practice and sharpen their sales skills using new technology and communication tools.
The Impact of a Multi-Media Generation
If businesses and salespeople are not practicing multi-media new sales capability, they won’t be effective. This means that if you are not developing and practicing new sales skills, you are falling behind. The internet makes it easy to learn about these new sales tools. You can join webinars, pod casts or telephone conference calls to learn more.
Consider this, professional baseball players don’t practice for just one pitch. They prepare for the fast ball, the curve ball and the sinker because they never know what the pitcher will throw at them. So, just as in baseball, every professional salesperson should practice new sales skills and be prepared for anything customers throw at them.

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By Steve Martinez
Steve Martinez is a pioneer in automating the sales process for business and salepeople developing customized action plans for business. http://www.sellingmagic.com

Has Your Packaging Gone To The Dogs?

Whether it's for Fido or for Morris, the market for pet products in "nontraditional" outlets (specific to retail outlets outside the traditional pet store venue) should reach nearly $4.2 billion by 2010, according to Market Trends. This area is expected to grow as pet products move into the luxury and "lifestyle" category such as diamond studded collars or designer duds for your pet. Companies like as Eddie Bauer and Louis Vitton are making luxury pet accessories and “must have” pet products. After all, your pet is the most important part of the family. (Just kidding!) But seriously, there is more money spent on things for pets than on babies - a lot more.

Remember last week when I asked "What's In You Bottle?" Well, it turns out that dogs have special bottled water too. "PetRefresh® is the only water available today that is specifically designed for the daily hydration needs of pets. Not a treat, but a core nutrient for better health." Also a new water product for dogs, OOH's "Pup Cups", is water in a cup for dogs on the go. They got great brand recognition by donating water to the Humane Society for Hurricane Katrina canine victims. I just love this one: K9 Water Co., a Valencia, Calif.-based company, is selling a line of vitamin-enriched bottled waters for dogs over the Internet. http://www.k9waterco.com/. A four-pack comes in four flavors -- Toilet Water (chicken), Gutter Water (beef), Puddle Water (liver) and Hose Water (lamb).
The humanization of pets is more than just as part of the family; they are living longer and healthier lives. There are all kinds of innovations in pet "goodies." The list of packaged things for your dog is endless. In fact, there is even a new word coined, pupperware, to describe this niche. Pupperware n. Dog accessories and toys, particularly ones demonstrated and sold at in-home parties. [Blend of pup and Tupperware.]
But just innovation and being trendy doesn't tell the whole story. People are concerned about a dog’s health too. Vitamins and minerals for Fido present a huge new segment. The big thing in "packaging" is ease of dispensing and use for DIY pet medications. There are a lot of new DIY products offered for when you can do it yourself instead of carting your dog to the vet. Just remember make the instructions simple and easy to read if you want people to buy your product.
Recently "Greenies" (a top selling dog treat) got in trouble with consumers because purchasers claimed the product packaging was not informative enough about the potential choking problem. I don't know the outcome but its important to note that the consumers blamed the package labeling as part of the problem.
Affluent boomers and other empty nesters are looking at Fido as an integral part of the family. They have money to spend and plenty of it so look for an influx of products geared towards this audience. A good example is Harley Davidson. They see money in the 50+ generation and have developed the companion dog products too.
Think about this unique marketing and packaging application too. Prepared meals for dogs, sounds good enough for humans to eat. "BENEFUL® ELEVATES PET FOOD TO NEW HEIGHTS WITH INTRODUCTION OF FIRST-EVER PREPARED MEALS™ FOR DOGS The difference is visible, as Beneful Prepared Meals showcase the eight, mouth-watering varieties and real food ingredients in clear, ready-to-serve, re-sealable plastic containers – a new packaging innovation in pet food. The new product is being launched regionally in 2006 in 50 percent of the U.S."
I just had to use this example, Bow Wow Breakfast Cereal for Dogs. It is a new line of dog food intended for morning consumption. The company that makes it claims it's specifically formulated to meet a dog's needs in the morning. The thing is pets don't buy this stuff; people do. So keep that in mind as you develop your product packaging. First, you have to appeal to the "human" side of the dog owner.
At the Marketing to Women conference at which I recently spoke, I used an example of packaging dog food that appeals to women. Pedigree Dog Food just implemented a reclosable zipper, something SHE will buy. So think "people" when packaging your products for the dogs. You have to first persuade the owner to pick your product up off the shelf. Make sure that in addition to your packaging "going to the dogs" it's attracting the people too.
Some predictions on "hot" packaging trends in the coming months: Baby Boomer Products Environmental Sustainability And Packaging Labeling And Ingredients Statements On Packaging (ongoing) RFID And Packaging

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By JoAnn Hines
JoAnn Hines the Packaging Diva has been on TV, traveled to China, worked with the SBA and spoken at the White House (twice). Why do they seek her out? Because she knows how to package products so that people will buy them. When Faith Popcorn made her business trend predictions for 2006, she called JoAnn to find out what was going on in the world of packaging. Businesses large and small call upon her to solve their packaging problems.

Tracking For Profits

If you can't track it, don't do it.
Every high-performance venture needs a tracking system. A tracking system with well-designed metrics lets everyone know how well they are doing relative to their commitments. It is a guide to whether additional or extraordinary actions need to be taken.
It is one of the first things I set up with my business coaching clients because without a clear set of objective metrics it is hard for people to be clear about their results.
Establish intentions for your project, figure out the critical success factors, determine suitable measurements for each, and set performance targets for those measures.
For example, say your intention is to increase market penetration. The measure is your venture’s sales divided by total sales in your market. Perhaps your current market share is 10% -- good, you have a benchmark, and your new target is 25% by the end of the year.
That’s objective, measurable, and thus... achievable.
Make someone accountable for your project’s performance against each target.
Establish a timely tracking system for each metric, which easily gathers the necessary data.
Develop periodic interim performance targets, and a reporting structure to let everyone involved know how they are doing.
Your performance tracking systems can be kept with pen and paper, or they can be automated on your computer system. However you implement them, keep it simple and don't let the overhead of your tracking system become a burden of any kind.
Below is a very simple system I used to keep track of my page output while writing Faster Than The Speed of Change. It was kept on a computer spreadsheet, but could just as easily been pencil on graph paper. Whenever I was below the line I had catching up to do.
Start with 0 in the lower left corner, write units of measurement along the left axis, and dates of measurement along the bottom. Draw a straight reference line from 0 to your goal, and plot your performance against that goal. Of course the reference line need not be straight; set it up in whatever way reflects the time-relationship of your goals.
If you want to find out how you can set up a performance dashboard and completely systemize your entire business to make it "scalable and saleable" link to http://www.turnkeycoach.com

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By Paul Lemberg
Paul Lemberg is the president of Quantum Growth Coaching, the world's only fully systemized business coaching program guaranteed to help entrepreneurs rapidly create More Profits and More Life™. To get your copy of our free special report with detailed steps on how to grow your business at least 40% faster, even when you aren’t sure what to do next, go to Paul's business coaching website.

Do It Once - Do It Right - Repeat – Automate

The dream for every business venture is to discover the secret formula for success in their industry. It doesn’t matter how they discover the secret formula. The goal is to have one that is not only perfect but is reliable, repeatable and one that can be automated. If you are like me, you prefer doing business with a franchise brand name you can trust. It is the reliability of a repeated experience we prefer. We expect to repeat the same experience from each visit regardless of where the franchise is on the planet.
Franchising Your Sales Formula
We can apply this franchise formula and use their secrets as we develop a personal sales formula for our business. We simply need to follow the same steps they apply. First we need to discover the repeatable sales success formula for sales in our business. This might be similar to discovering the perfect cookie recipe using the right cooking temperature for the perfect length of time using the ideal secret ingredients. Our goal for this assignment is to document then duplicate and automate the procedure. When we finish, we will have a successful sales action plan we can repeat and automate.
The success formula for sales is very similar to our cookie example. As you know, the recipe must be followed or the results will be different. You know what happens when we substitute an ingredient in cooking or fail to follow the recipe. The same poor results will happen in sales. Here are three steps to franchise your sales formula for success.
Document the Events
Document the exact sequence of events including all the ingredients. Treat this exercise like a cookie recipe. You will want to know exactly what you said, when you said it, who you said it to and what you sent to achieve your results. Every business needs this documented but it is amazing how few businesses or salespeople have an actual action plan for sales. Treat this as if you were creating the perfect cookie and each action made a difference in taste. Once you have a successful sales formula, don’t accept substitutions. I once learned a painful lesson when I used baking soda instead of baking powder for cookies. The results were terrible tasting cookies I couldn’t give away.
Duplicate the Action Plan
When we visit the golden arches they duplicate their success formula to achieve consistent results. This is why I enjoy my fries and milk shakes with them. In sales we must learn to duplicate our action plans consistently. If we send mailers in our sales plan as the second step, we should always follow and duplicate this sequence of events. We should be considerate of the timing of our events. If we learn that every four days is the ideal timing, stick with the formula. The key point is meticulous adherence to details of our action plans. We must think of it as franchising our success formula as we duplicate our action plans.
Automate the Sales Events
With the advancements of technology we have numerous opportunities to automate the sales process. There are countless ways we can use computers and software to create systems that automate the sequence of events in the sales process. When we automate the routine sales event actions, we will gain more time for high priority sales actions. We should evaluate and consider everything we do as opportunities for automation. There are ways of merging tasks together, eliminating some and delegating others. We should focus on the important sales tasks and keep the main thing, the main thing. We should always remember the salespersons role is to develop profitable relationships that generate sales through the activities they perform.

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By Steve Martinez
Steve Martinez is the Founder of Selling Magic, a sales revolutionary company dedicated to teaching businesses how to increase sales by automating the best practices of sales. You can reach Steve at http://www.sellingmagic.com

Eliminate Your Prospect's Pain to Close More Sales

For many years, I actually believed my customers and prospects when they gave me excuse after excuse for not buying from me. With my customers, the excuses came when I tried to convince them to try a new product they were not currently using. But from my prospects, the excuses were for not doing business with me at all.
Why is it, you might ask, that one customer was willing to take a chance on a new product and another is afraid of being a pioneer? After all, it is the pioneer who runs the biggest risk of getting an arrow in the back.
There’s no single answer to this question, but many times the answer lies with the prospect’s personality. Some prospects are risk takers and others are so conservative that they will only try something new if everyone of their competitors in the community has already begun to use it and experienced no problems. Other times, the prospect simply has doubts that the salesperson has yet to overcome.
What’s the best way to find out the “real reason?” Ask.
Here’s one way to phrase your question:
“Mr. Prospect, you have told me that [new product name] is attractive, reasonably priced and that you believe it will save you labor dollars. Yet, you still don’t seem to feel comfortable testing [new product name]. If you don’t mind my asking, what is standing between you and giving [new product name] a try?”
Another reason we often find that prospects won’t give a new product a try is because the “devil they know versus the devil they don’t know.” In other words, what they are using now is working for them. They’re not getting any complaints.
Therefore it’s sometimes necessary to make prospects realize that they’re not as well off as they thought they were. Without first suffering some amount of PAIN, many conservative people simply won’t make a move to something new.
How do you make a prospect suffer some pain? Again, some well-designed questions frequently help.
“Have you ever taken time to figure how much labor it’s costing you to manufacturer [name of the product prospect is currently using)?”
“In what ways would it affect your company if one of your key competitors had discovered a way to reduce cost by, say, $1,500 per unit?”
“How much time would it save you if your materials were placed at strategic locations around the job rather than dumped in one spot?”
“How call backs would it save you if we were to completely encase each shipment in plastic to prevent weather damage, theft, etc.”
You have to help your prospects SEE themselves benefiting from your product or service.
By becoming a problem solver rather than merely a salesperson, you’ll find that your sales will really take off. So instead of selling products, try selling solutions to your customer’s and your prospect’s problems.

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By Bill Lee
Bill Lee is author of Gross Margin: 26 Factors Affecting Your Bottom Line and 30 Ways Managers Shoot Themselves in the Foot. http://www.BillLeeOnLine.com

Can Your Superstar Sales Person Become Your Superstar Sales Manager

Finding the right person to fill the sales management role is a common quandary in wholesale distribution. It can be especially challenging when a decision is based strictly on sales territory performance without regard for the specific skill sets required to lead a sales force.. 2005 has been a good year in wholesale distribution with some industries recording double digit growth rates. With market cooperation like that, most sales people are smiling as they hit or exceed their quotas. Deciding on the right sales person to promote to sales manager can become a difficult and risky decision..
“We need a new sales manager. Let’s promote Tommy, he’s our leading producer in field sales.”
“No! We can’t afford to lose Tommy’s production in the field.”
“That’s not a problem. He can be a working sales manager and still call on his key accounts.”
Most of us should recognize that conversation but not many of us recognize the fallacies that lie within it. In wholesale distribution, it seems that the primary prerequisite for becoming a sales manager is being the top performing sales person. Promoting our top performing sales person to sales manager simply due to results is a big mistake. Personal experience tells me it has less than a forty percent chance for success. Our chance of success is decreased even further if we really believe that our sales manager can manage the sales force and still be solely responsible for a number of high volume accounts.
Different Skil Sets
l It is an undisputable fact that different skill sets are required to become a successful sales manager as compared to being a successful sales person. Selling is a profession that requires professionals. Managing a group of professionals with the type of personalities required to succeed in sales is no easy task. Yet, in my humble opinion, it is probably the most important management position you can hold in a company. Sales management holds the key to meeting company objectives. Effective sales management builds the platform for success. Sales people are not the easiest group in the company to manage. If they were they would not be sales people. Selling is not easy. It takes a special talent, self motivation, self discipline, a passion to succeed and the ability to accept rejection. The reality of the situation is simple. The majority of sales people are not managed well. Let’s look at some common sales management mistakes to help us develop the list of hints I promised that will increase your ability to determine which sales person at your company is likely to succeed as sales manager.
Mistake ----- Low tolerance for process.
Let’s face it, there probably isn’t a sales person alive that likes paperwork and administrative tasks. However, a Super Star Sales Manager will be process oriented. They understand that success in sales is driven by best practice and best practice is built around process. Sales effectiveness depends on predictable and repeatable best practice. The Super Star Sales Manager will create the kind of culture that negates the inherent aberration by sales people for process, structure, detailed and documented action planning.
HINT #1
If your star sales person embraces structure, pays attention to detail, is always current with required communications, documents his action planning process and doesn’t whine about administrative requirements passed down by corporate, chances are he/she will have a high tolerance for process. This means he/she possesses a basic understanding of structure and accountability. Everything isn’t locked up in their head just because they have been doing it a long time and have had great success.
Mistake ----- Weak coaching and mentoring skills
Relationship equity is still a primary ingredient for sales success. However, relationship equity with the customer is quite different than relationship equity with peers, subordinates and executive management. A Super Star Sales Manager will build enough relationship equity with their sales force to be able to provide effective coaching and mentoring in reviewing the sales person’s activities. They understand that you must manage activities and measure results. This coaching and mentoring process includes buddy calls, monthly territory reviews that provide support and resources to leverage individual sales talent. This process includes opportunity recognition and pipeline management. What does the sales person have in the pipeline? Can the sales manager provide proactive support and resources to increase the chance of success?
Hint #2
If your star sales person is reluctant to accept or seek out help, this may be an indication of the Lone Wolf methodology. Maximizing territory performance requires a team effort. Utilization of all resources and support is mandatory to grow market share and maximize profitability. Look for the sales person that is successful but recognizes that they are not alone. Look for the sales person that shares the credit for success, coaches the inside sales staff, recognizes the contributions of customer service personnel and others in the organization. This sales person has also gained the respect of his peers and is often seen giving advice and sharing ideas.
Mistake ---- Lack of development programs and leadership skills training
Leadership skills are extremely important to effective sales management. This is especially true when managing a sales force that leans more to the route mentality, is in a comfort zone, becomes complacent or is focusing on demand fulfillment as opposed to demand creation. The ability to recognize the need to adapt your management style not only to the situation but also to the individual is a key to gaining respect and trust from the sales force. This is a learned skill. Failure to seek out leadership skills training can be detrimental to success. A prerequisite to success in sales management is the ability to recognize talent and develop that talent. A Super Star Sales Manager will recognize talent and is willing to help develop that talent to reach its highest potential. They also prune the garden effectively. This means they hire well but fire even better. Failure to formalize a development program for sales management is a big mistake.
Hint #3
If your star sales person is not interested in attending seminars, doesn’t listen to self development tapes and hasn’t read a sales book in the past year, chances are they believe they are as good as they are going to get. Look for the sales person that is willing to be away from his territory, sacrificing commissions to increase his individual knowledge. This is the type of sales person that is a sponge when it comes to continuing education in the fields of sales. This person not only seeks company sponsored training but is willing to invest his own money and time in self improvement activities. They have a philosophy of continuous self improvement striving to be the very best that they can be.
Mistake ---- A Member of “The Lucky Territory Club”
Numbers alone don’t always tell the story. We need to analyze each individual success story. Just because a sales territory has performed well doesn’t automatically mean the sales person is a star. A ten percent sales growth sounds great but how good is it if the potential growth for that territory should be in the twenty or thirty per cent range. A ten percent sales growth in that territory sounds great but how good is it if the market in that territory actually grew by thirty percent and the sales person was in a comfort zone walking by opportunities daily.
Hint #4
When evaluating your star sales person for potential promotion, analyze the numbers thoroughly. Is the sales person the real reason for that territory success? Are the numbers as good as they appear when you consider all the factors? Determine how this territory was established. Is this sales person responsible for the long term growth of this territory or did they inherit it. Analyze new account development in this territory. Evaluate this sales persons prospecting skills. How many new accounts have been developed in the territory? What kind of penetration success has been demonstrated with existing accounts?
Hint #5
Look for the sales person that has the ability to think strategically. They are willing to sacrifice personal gain for the benefit of long term company success. (A rare quality). A sales person that may be a maverick and shoot from the hip occasionally but every risk they take is a calculated risk. Their personal objectives for territory performance are in alignment with the company’s strategic objectives in relationship to product development,, segmentation, vendor development and margin initiatives. Look for the sales person that has good communication skills internally, one that has learned to listen exceptionally well, a skill that often eludes some of the best sales personnel.
If you are ready to promote your star sales person to sales manager, pay attention to the hints listed in this article. If your star sales person measures up according to the factors discussed in this article, your chance of success increases dramatically. That means your Super Star Sales Person can become your Super Star Sales Manager. If they don’t measure up according to the hints discussed, look deeper into your sales organization for that sales manager or go outside the organization. There is no such thing as entitlement. Remember, different skill sets are required to be an effective sales manager.

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By Rick Johnson
http://www.ceostrategist.com Dr. Rick Johnson (rick@ceostrategist.com) is the founder of CEO Strategist LLC. an experienced based firm specializing in leadership and the creation of competitive advantage. CEO Strategist LLC. works in an advisory capacity with executives in board representation, executive coaching, team coaching and education and training to make the changes necessary to create or maintain competitive advantage. You can contact them by calling 352-750-0868, or visit http://www.ceostrategist.com for more information. CEO Strategist – experts in Strategic Leadership in Wholesale Distribution and Sales Management Effectiveness. Jump start your sales force by getting Rick's new book -- Lone Wolf to Lead Wolf, The Evolution of Sales.

5 Ways to Beef Up Sales - Immediately

Last week, one of my clients—we'll call him Rick—had a demo scheduled with a prospect. The standard "show up and throw up" they typically did early in the sales cycle.
Trying to shorten the sales cycle, I asked naively, "Why does the customer want to buy? What are they trying to accomplish?" Rick couldn't tell me. I asked if he thought the salespeople knew. He said no. I gave him an assignment: he had to find out "Why," "Why now," and "What's it worth." Otherwise no demo.
In other words, no compelling reason to buy...No demo.
So Rick took a risk, and is rapidly moving to a fully-paid trial implementation.
Sure, long-term objectives and plans still matter, but I've been getting more and more inquiries focused on "what to do now." Entrepreneurs and executives alike are demanding help on how to improve revenues and profits right away.
How do you make the quickest difference? Focus the bulk of your energy on revenue generation. In other words, sales! And don't do it the same old way either, because -- as you may have noticed -- it isn't working that well.
Here are five ways for your sales force to bring in more business in short order. There are no magic bullets, but just last week I taught one of these techniques to a client (#2) and he used it to close a deal the following day! Use one or use them all. Each technique will have its own effect, and each will multiply the power of the others.
1. Sell return on investment, and sell it to the CFO.
Sales people are complaining that while the pipeline may be full, the deals are taking too long to close. Perhaps that's why the pipe is so full! What are the reasons for this? Companies have money, and in many cases they have needs. But many people are so scared THEIR customers aren't going to buy THEIR wares, they are loath to spend any money themselves. The result? They are only willing to spend money when they absolutely see near-term financial payback, and the CFO is killing many deals.
The solution? Sell the return on investment. Sell the payback. And sell it to the CFO. Arm your salespeople with two things: A series of case studies that document the returns from using your product, and a well-defined ROI process worksheet. Work with the CFO to build the ROI case so that he or she owns it. This is the only way they come to believe it. Make it their idea and instead of killing your deal, they will help you close it.
2. Forget USP. Determine your Usage Cases
Instead of focusing on why your product is the latest and greatest, clarify the ways in which potential customers will use your product to solve specific problems and produce tangible results. Then, instead of touting the "benefits" of your product--which often fall on deaf ears, anyway--engage your prospects in conversations about what costly and quantifiable problems they now have, and how they might use your product or service to alleviate those.
And, as sales guru Mike Bosworth says, don't tell them your offering IS the solution. You're a sales "guy" and they won't believe you. Instead, ask them if your possible solution might help them. If they believe it does, they have accepted your solution as truth. Then get them to tell you, in real dollar terms, what fixing that problem is worth.
3. Increase Sales Training. Use the 10% solution.
But don't expect any one salesperson--even your superstars--to be 100% at every part of your sales process. They almost never are. But there is a way you can raise the level of every person in your sales organization—immediately.
Use this process adopted from W. Edwards Demming's principle of optimization. Break your sales process into as many discrete--but meaningful--steps as you can.. Cold calling. Letter writing. Setting appointments. Identifying pain. Writing proposals. Presenting. And so on. Find out who in your organization excels at each step, and have those reps explain their methods and mindset to the rest of your sales force. Do all the steps at once in a marathon session, or one step at a time. Either way, the results will be amazing.
4. Use the 80/20 Rule. And get rid of the bottom 20.
There's no room in today's world for mediocre producers. Hold each member of your team accountable for reaching two kinds of performance benchmarks: results measurements, which include not only revenue, but perhaps new accounts and repeat business, and action measurements, which might include prospecting calls, appointments, and new contacts.
Not every sales person will be a superstar, but every one should pay their own way--and then some. Salespeople who aren't producing not only cost you money, they drag down the performance of your whole organization. You may not pay them very much, but why pay them anything? I suggest you do both yourself and them a favor, and let them go. Don't worry about having an empty desk: that warm chair was an expense your company doesn't need.
If you feel it isn't fair to "dump" them, or if your sales cycle is too long to measure short-term revenue results, give the problem reps a 30-day plan to increase their level of activity in specific ways. That's long enough to see an improvement if there's going to be one.
5. Track your results and work harder
Most entrepreneurial sales organizations fail to analyze their efforts. They have no idea how much effort--or money--it takes to create a new customer. The only indication they have of whether salespeople are "doing enough" is based on the revenue numbers. The answer? Track both activity and results, and use the statistics your garner to quickly raise performance. Break your sales process into a series of meaningful steps, counting each time a rep completes one. Calculate averages and set a benchmark. And while you're at it, analyze the percentage of deals that close whenever you complete that step. That knowledge can dramatically improve your sales forecasts.
Once you establish benchmarks--this one's a no-brainer--RAISE THE BAR. Yes, that's right, because the fact is, revenue isn't coming in fast enough. Do everything discussed above to improve your sales effectiveness--then do more of it. Just working smarter isn't going to cut it. You're going to have to work harder as well. And anyone who doesn't want to? See number 4 above.
I've developed a unique Sales Audit Process based on the work of W. Edwards Demming. This program is guaranteed to produce an immediate 10-25% improvement in your company's sales, or more. If you'd like to find out more about how you can increase sales right away, call me at 858-951-3055, or visit www.paullemberg.com/contact.html and send an email with details about your company's sales situation.

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By Paul Lemberg
Paul Lemberg is the president of Quantum Growth Coaching, the world's only fully systemized business coaching program guaranteed to help entrepreneurs rapidly create More Profits and More Life(tm). To get your copy of our free special report with detailed steps on how to grow your business at least 40% faster, even when you aren’t sure what to do next, go to Paul's business coaching website.