Wednesday, November 09, 2005

Cheap Ad, Cheif Trade

Introduction
Just a child then, when television broadcasting had begun in a makeshift studio at Akashvani Bhavan in New Delhi. A low power transmitter and 21 television sets were used as foundation stone for this globalize television broadcasting in 1959. Really, it is a great achievement for those who had witnessed that particular occasion. Bhaskar Ghose, former Information and Broadcasting Secretary shared the joy of that moment, “images of a gramophone record were being shown on television as the music blared away.” (Kohli 2003, p. 59) That gramophone picture and fantastic music became a landmark for Indian television broadcasting. People got more than enough what they have visualized as television before.
A new appliance entered into our periphery with its uncommon characteristics. Have you ever thought about the family members of a newborn baby? Every day and every moment, they are anticipating some changes in their child. Like that, we were expecting for new significant changes in television broadcasting.
The journey from 21 television sets to 80 million has been marked by many milestones: Regional Kendras; DD metro; satellite transmission; and cable broadcasting among others. In 1976, television broadcasting was ‘de-linked’ from All India Radio (AIR) with a new appropriate synonym for distant vision (i.e. Doordarshan). As a public service broadcaster, it was also claimed as an ‘advertisement-free’ electronic media. The revenues for Doordarshan were funded through a combination of television licenses and allocation from the annual budget. But the need of advertising revenue was felt by DD only after the telecast of first commercial on 1st January, 1976. Though the advent of commercial could fulfill only 1% of Doordarshan’s budget, however later advertisements become the only major source of revenue for Doordarshan.
Cable Television Industry
Cable has grown from an apartment connected together in 1980s to coverage of nearly 42 million households in India. During the last decade, the cable network mushroomed as an industry. There are about 280 channels that beam their signal over India. Generally the MSOs are delivered 80 channels (31 are pay channels and 49 free-to-air channels) to the viewers. Gradually the large broadcasters or cable companies stepped into this business as multi-system operator (MSO). They had the capacity to set up a large control room and subscribe maximum number of pay channels.
Now the cable industry is fragmented with over 40,000 cable operators. These cable operators are controlled by MSOs. Some major MSOs in India are Siticable, IndusInd Media, InCable Net, Hathway Cables, Sun TV and RPG Netcom. They are not only controlling the four metropolitan cities but have also covered some major cities in India. Siticable has the highest market share (5.4 million) of Indian Cable industry while IndusInd Media has its subscription base of four million homes. Multi-system operators (MSOs) are backed by large corporations to invest money in this business.
Siticable is a joint venture between Zee TV and Rupert Murdoch's News Television. InCable Net is managed by the Hinduja group; property baron Rajan Raheja’s Hathway Cables has come out of nowhere to become a powerhouse over the last couple of years; the most dominant cable force in south India, Sumangli Cable Vision is run by southern media baron Kalanithi Maran; and RPG Netcom is promoted by the RPG group, who holds sway over West Bengal. This is just like any other business. Think of MSOs as a wholesaler of the signal while the small cable operators (SCOs) are the retailers of the trade.
Obviously, these small cable operators have a control over the viewers. They collect subscription fee from the cable home every month. Barely 15-20 percent of every subscriber’s share goes to multi-system operator. Though, this monthly cable charges vary from place to place, the MSO’s share is almost equal everywhere. The multi system operators (MSOs) know that it is very tedious task for them to touch the threshold of the last mile. So, they don’t have any direct control over the cable homes. But in some cities like Bhubaneswar and Trivandrum, the MSOs have controlled the cable homes directly.
Let us take an average of Rs. 100 per subscriber per month, India’s 61 odd million cable and satellite households shell out a cumulative Rs. 61 billion. This is one major revenue stream for the cable operator/MSO. After launching of pay channels, they are looking for any other source of revenue to get more profit in this trade. If you consider the structure and the way revenues flow through it, then the cable industry is just like a pyramid. The satellite channel broadcasters are up-linking the signal from their earth stations and these signals are captured by the multi system operators. The small cable operator (SCO) distributes the feed in his territory which covers between 200 and 300 households of its neighborhood. The main aim for cable connection is to get clear reception and enjoy matinee and night show cinemas, which was telecast in the cable channels.
These cable channels belong to MSOs like SitiCinema belongs to Siticable, CVO belongs to InCable and C-News belongs to Hathway. In small towns, the small cable operators (SCOs) also have their own channel in which they telecast Hindi movies, regional movies, songs, religious discourses, fairs, community games and regional news. The cable operator has all type of control over these channels. If any blockbuster movie is to be telecast in cable channel, they have given a prior notice to their viewers about the timing of the movie. Sometimes, they also use this channel for some statutory warning (pay your monthly fee on time; else without notice your home will be disconnected from the network.)
Some local advertisers were interested to show their messages as scroll item in the bottom of the television screen. Instead of advertisement tariff, they pay very less amount to the cable operator for their service. At the beginning, they have accepted the money as an extra income. However, son they got a positive response from their consumers. Gradually, this became another growing stream of revenues, which so far has gone unnoticed.
Cable Advertising
From scroll item to message plate, from animated to full-fledged television ad, the cable ad have passed through various stages of growth. As we know, television is one of the most expensive and effective media for mass advertising. If you are booking for a television slot, do not forget that it is very expensive. For a prime time 10-second commercial in a national television channel will cost several thousands of rupees. So, television advertisements are out of reach for most small and medium sized businesses.
As far as small business is concerned, it has its own target consumers and those consumers are confined to a particular geographical area. Television advertisement lacks the ability to restrict your advertisement to closely target audience. Sometimes the marketer feels that advertisement is the only way to enhance the sale. Instead of choosing a proper channel, the marketer advertises in different slots of different programmes in different channels. Many times, the investment may not be very productive as per your expectations because thousands of people may not be interested in your product so they may skip your advertisement.
The taste and choice of the consumers in the developing countries are more vulnerable to that of developed countries. After globalization, the multinational companies entered the market with different promotional activities. Advertising counted as a major activity in which local brands had to face stiff competition with their multinational counterparts. Even the best local product may not survive in the market unless it is advertised. On the one hand, they have to advertise their product to survive in the competitive market. On the other hand they have to choose a media which touches the grass root level.
Cable TV provides a solution, especially for small business. Cable TV advertisements tend to be less expensive, even though their audience is huge. Almost half of all Indian homes subscribe to cable. In a research it is found that cable’s subscribers watch more television and belong to higher income groups. Cable also has the ability to send your commercials to specific parts of town and neighborhoods. If you have a product or service that can be visually demonstrated, cable television can work wonders.
Before cable television the local advertisers have very less opportunities to advertise for their business. In small towns, they were distributing some leaflets or advertised in the local print media. In some cases, they did not get the proper channel for advertisement. I spoke to a small marketer about cable advertising. He expressed that generally in two situations they prefer to advertise.
(1) When they want to create awareness about the shop or product.
(2) Whenever they are offering any discount/rebate, they are heading towards advertising. Before cable advertising, they used outdoor advertising (leaflets, hoardings, etc.) for the purpose.
After advent of cable advertising, they are spending more revenue in this channel due to instant result. Sometimes, after a few minutes of telecasting the ad in cable television, the customers rush to shop. Though, they have a limited budget for the advertisement, they take every step in a careful and calculative way because it counts the success and failure of their business. Let’s have a glance on overall advertising industry in India.
India has one of the lowest advertising spends to the GDP ratios in the world. If you compare with developed economies - UK (1%), Germany (0.8%), France (0.6%), Japan (1.1%) - as well as developing economies - Latin America (1.2%) and China (0.6%), the ratio of advertising expenditure to nominal GDP in India is about 0.4%. On the advertising front, consultancy firm KPMG estimates that the overall advertising pie was Rs 118 billion in 2004. Press advertisements took a share of 48% followed by television with a share of 41%. Radio advertising, outdoor advertising and cinema advertising has their respective share 3%, 7% and 1% in the advertising revenue. India has almost 108.2 million television homes with comparison to 213.1 million total homes. Out of these, almost 61 m homes have cable connections. The last few years have witnessed a conscious shift of advertising revenue. Indian companies spent a total of Rs 48.5 billion on TV ads in 2004.
The advertising pie consists of five major advertising channels – print, television, radio, cinema and outdoor. Lack of transparency keeps the growing cable advertising market away from the major advertising channel family. Everyday, every moment, cable ad is stretching its tentacles in all possible directions. That’s why it marches ahead against all other media. Though, print media has a major share in the advertising pie, but unnoticed and unobserved media, cable TV has covered a wide populace of 61 million.
Newspapers have a limited and stable readership with compare to cable advertising. Newspaper readership has declined with every passing generation while cable TV viewership continues to rise. As we know, geographically and demographically radio has reached all the nooks and corners of India. As a portable medium, radio has a very strong grip over the audience during the morning and evening commutes.
Cable TV reaches viewers through out day particularly in primetime viewing hours. But when we think from the advertiser’s angle, cable advertising impresses more than radio advertising because of the visual notion. Cable TV viewers are active, because TV itself is an intrusive, emotionally charged medium. As a big brother, broadcast TV covers a large number of diversified viewers – even viewers with no interest in the advertised product or service. Cable advertising can target the approximately exact consumers through unique programming that appeals to their interests and lifestyle choices. In the same time, having all the features of big brother, cable advertising prices are very low and cost effective because cable TV offers less waste through more strategic program targeting. Now let us familiarize ourselves with the advantages of cable advertising.
Advantages of Cable Advertising
If you compare cable advertising with the television advertising, you will find a very thin line between them. Cable advertising offers an audio-visual medium, motion, colors, like television advertising with an additional benefit (i.e affordable rates). It also has the ability to cover geographically and demographically target specific customers. The peripheral area of television may be larger than cable television but this is targeted at the ‘right’ customer. However, as a business strategy, every marketer wants to increase the area of the marketing sphere. So, they give first preference to the television channel. But due to high advertising rate, they cannot afford it for long time.
In many cases, some small makers may advertise for a limited period in the prime time. Others may choose a non-prime time slots if they want to have any long-term frequency. Unlike having a big budget and a particular allocated amount for promotional activities, it is very difficult to survive in the market. That’s why more and more small firms are turning to advertising on less expensive alternative, local cable channels. Local cable television advertising can be highly effective, and very affordable. It can quickly create awareness of your business, product or sevice. It also establish your image and educate viewers about your products.
When your target viewers are limited and confined, cable advertisement is a perfect channel for micro target groups. You can compare cable advertisements with other television advertisements, cable advertisements are very cheap. You can achieve frequency on a limited budget, which often moves fence-sitters into action. Televsion advertisements may be missed by viewers due to bouquet of channels and the cable viewers are always in a fickle mood to switchover from channel to channel. There are many cities in India, where the viewers watched cable channel for their local news, films and some non-fiction programmmes. Because the private satellite channels are either in Hindi or English. In some states, you will find private regional channels. But in maximium states, the viewers have to satisfy with the only Doordarchan’s regional channel because they have no aternatives and the viewers need more entertainment programmes.
Cable operators take this opportunity by telecasting some regional films, songs and local news. It is also found that, these cable channels have a large viewership in compare to other satellite channels. So for a local advertiser, cable channels allow to communicate enough information to prompt people to call for an appointment, send in an order or request additional information. If you think about the medium’s cost in terms of the number of the number of people it will reach, then it will be the unbeatable vehicle for your advertisement. You can enhance and stretch the power of other existing advertising you might be doing. Though televison overcomes the barrier of literacy which is a major obstracle as far as print media is concerned.
In cable advertising, you may be able to reach a different segment of the population, one that doesn’t read newspapers or magazines. Overally, it fulfills all the functions of television advertising with a cost of less than the print media.
InCable is a leading cable and satellite distributing company in Hyderabad and subhurbs. The MSO distributes the signals through a single control tower connecting to small cable operators through optic fibre cable covering a radius of 30 Kms. In the local cable channel, InCable telecast two telugu news programmes, three movies (two tulugu and one hindi) daily. Though it telecast basically two types of programes, the ad tariff slots have catagorised into morning, matinee, night and news slots.
ETV Oriya, a 24 hour satellite regional channel, telecated oriya programmes exclusively for oriya viewers. This regional channel has covered larger geographical and demographical area than cable channels. ETV Oriya telecast at least 20 programmes round the clock. The ad tariff in a regional channel is catagorised on the basis of programme’s television rating point (TRP). In ETV Oriya, the tariff slots are divided in five groups (O1, O2, O3, O4, and O5). The duration of advertisemnt is calculated in 10 seconds. Whereas in local cable channel, the advertiser will be offered two types of slots ( 20 and 30 secconds). The rate for 10-second advertising slot in prime time (20:00 hrs) in regional channel is just 38 times less than regional channel. If you compare the same slot in a national channel, the difference is hell and haven (around 400 times). After this finding, the big advertisers are turned up towards the local cable advertising.
How to place your advertisement in cable
A ten second spot in television is actually equivalent to 80-second spot in cable television. One also has number of choices on the hand. You may produce an advertisement for 30 second spot or you can telecast the 10 second advertisement for eight times. A 30 second advertisement may contain more visual and information, which can portray your sale massage very attractively and effectively. The most important thing is the ability to target specific groups of viewers. A clothing store specializing in kids cloths can advertise on matinee movie. It is not a matter to count number of eyeballs watching your advertisement but a careful targeted audience that gets results for your business. The next phase is to book a slot in a cable television.
Cable rates are highly negotiable. Some channels will cost more than others. The zones you choose to send your spots to, the size of your town, and the time of year, all have an impact on the spot price you pay. Don’t wait until the last minute to place your spots. Plan weeks in advance. Placing your order early will ensure you get the times and channels you want at a lower price. Call the sales department of your local cable operator. Find out spot rates and coverage areas. Before entering into the trade, make a sketch of your plan. It may need some research and good planning. You should have a ‘second look’ on your advertisement before releasing to the cable operators. Do not leave everything on media sales people, because they are good at devising clever strategies to use your entire ad budget. It is better to trust your own instincts and stick to your plan.
When you are buying cable slot, think horizontally, not vertically, when scheduling your advertisements. In other words, advertise on the same few networks at the same few times on the same few days of the week, week after week, month after month. The goal is to reach the same people over and over again. This is the best way to reach to your consumer. The consumer is exposed to your advertisement repeatedly. The best formula to reach a person with a second and third exposure to your ad is to go back to the same channel at the same time on the same day of the week that you reached him the first time. Do not scatter your ads across many different networks at many different times of the day. Yes, it will reach too many people with too little repetition to ever secure in their minds. It is nothing but to reach 100 percent of your city and persuade them 10 percent. But it is always better to reach 10 percent and persuade them 100 percent.
Conclusion
Due to powerful and persuasive advertising medium, cable advertising is become a smart choice of small and medium marketers. By positioning itself as an alternative to network television, cable television has found itself judged using the same parameter of network television that of mass reach and low cost. If you compare with magazine and direct mails, cable will score higher on its audiovisual capabilities. This is where cable should innovate. Cable industry can develop a time selling framework that lets advertisers buy cable slots on a local cable system basis. Now cable television is booming in a rapid way. MSOs are expanding their business not only in term of the number of subscribers but also in term of number of people employed by them. They should have separate advertising department that looks after this trade. In some cities, the big advertisers are also turned up towards cable advertising. No doubt it is a cheap ad but at the same time it is a chief trade.
Sources:
http://www.businessworldindia.com/archive/201113/cover1.htm
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The author is a media researcher in Journalism Department of ICFAI University. He has five years experience in electronic media in the field of Public Relations and Media Relations. His qualifications include a Master in Journalism and Mass Communication, had special paper Advertising and Public Relations.

Converting Your Website Leads to Sales

Your website exists either to sell products or generate leads that can be later converted into paying customers. In the former case, unless you sell inexpensive commoditized widgets, it takes several interactions with a prospective customer before you can close the sale. Therefore, a top priority of almost every online business is to gather, organize, and convert website leads to sales.
1. Gather leads
Most of website visitors who are interested in your products or services aren't ready to buy just yet, but they sure have some questions and would like additional information (if it's not too hard to obtain). Don't make them search for it -- put your contact information right in front of them. Every page of your website must have call for action and contact options that are impossible to miss. Some examples include:
- Ask a question via email
- Call your sales phone number
- Request an instant call-back
- Sign up for special offers
- Contact for a price quote
- Download product brochure
- Submit an inquiry form
- Chat live with a sales representative
- Subscribe for a newsletter
When gathering leads, stick to the KISS principle. Don't ask for more information than absolutely necessary. For example, if you only need to know your potential customer's state of residence, don't ask for a full mailing address. If you do all your sales via email, don't require a phone number, or at least make it optional.
Be sure to provide a clear, concise statement about how the information you collect will be used. Assure your prospects that their contact data will not be shared with other parties and they can stop receiving communications from you at any time.
2. Organize leads and prospects
Leads are useless unless they are properly organized. First, you must establish the systems and processes for recording all pertinent information for leads collected via different channels, such as website, incoming phone calls, trade shows and so on. Aside from the contact information, each prospective customer record should date and source, products and services of interest, subscription and contact preferences, and any other relevant data.
Your lead management system must also be able to record the history of all communications with a lead, such as incoming and outgoing emails, phone calls, voice mails, faxes, and items sent via postal mail. Each lead must be assigned to a sales representative, and categorized by the level of interest, size of opportunity, and sales pipeline status (more on that later). Sales reps should also be able to enter internal notes and comments about the prospect, and set reminders for the future follow ups.
Last, but not least, your lead system must be centralized. Every person involved in a sales process should have the ability to instantly access and update the information, without the need to upload, download, and synchronize the data. This is especially critical if members of your team are geographically dispersed or telecommuting.
3. Convert leads to prospects to customers
This is where the rubber hits the road. There is a number of distinct steps in any sales process. Below is a typical example of a sales process. You can easily adopt its stages and definitions to your situation:
Lead - a contact that has expressed an interest in your product or fits the target profile of a potential customer.
Prospect - a lead that continues to express interest in your product or service after a two-way information exchange.
Qualified prospect - a prospect that has participated in a discussion with a sales representative and confirmed their need.
Confirmed prospect - a qualified prospect who has the info they need to make a decision and budget to go with it.
Committed prospect - a qualified prospect who has reviewed your price quote or proposal and has indicated that she is ready to move forward with you – but haven't yet.
Customer - ka-ching!
You can use your sales pipeline status report to not only organize and monitor the effectiveness of your overall sales process and individual sales representatives, but to forecast sales as well. To estimate the dollar value of your entire prospect base, multiple the average probability of closing the sale at every stage of the pipeline by the number of prospects currently assigned to that stage.
Establishing and managing your lead conversion process is all but impossible without proper customer relationship management (CRM) tools. You will need a system that captures lead information from your website and other channels, and integrates it with email, contact manager, calendar, and sales force automation software.
The companies that have established the systems and processes for converting leads to sales are already reaping the rewards.
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Relenta is a web-based CRM, email marketing, contact manager, calendar, and sales force automation software for small business.

Tuesday, November 08, 2005

Is It Time For a New Paradigm for Professional Selling?

What is the new paradigm for professional selling?
To answer this question, one must first understand that a paradigm is simply a "way at looking at the world."
The new paradigm for selling entails all sales professionals understanding what this view should look like, no matter what their vertical market of focus. In other words, an "operative paradigm" for professional selling needs to exist. The reason the operative paradigm must exist stems from the fact that sales as a profession must have a common language, a common understanding of what is important, and a common approach to creating new "sales knowledge."
To create an operative paradigm (a paradigm that is standardized)all sales professionals must first understand "what" selling is, at it pertains to:
-- finding ourselves at the intersection of many different beliefs, values, emotions, wants, needs, and personalities (within the human element). For example, we will intersect with hundreds of buyers and individuals throughout our career.
-- finding ourselves at the intersection of organizations, norms, cultures, systems, and visions (within the organizational element). For example, our organization will intersect with many others throughout our career.
-- finding ourselves at the intersection of numerous professions. We exist at the intersection of Human Resource competencies, training and development approaches, purchasing, marketing, and consulting. Each profession with their own operational paradigms.
Yet, we don't yet have a fully embraced operational paradigm for the single most important profession in the world. The profession that drives the global economy -- sales.
Sales professionals exist at all these intersections as a "boundary spanner" between two companies and between two people and between several professions. This means we are in a very complicated profession. It also means that we are not often understood by many people --including our own management.
Because salespeople exist between two organizations, we have the ability to "become a part" of both of them at the same time. Like most in the sales profession, we take this pretty seriously. Especially when we have to exist within three different organizations within one day due to the nature of the work we do (three different sales calls in one day.)
All of this means that the intersection of organizations and individuals also exist within a constant state of change. It's hard to keep your footing within the range of human emotions, let alone the range of organziational change and dynamics.
Five years ago I began to ponder what this intersection looked like. I wondered how organizations fit together, how individual competency was created, how different functions related to the sales profession fit together, how all the body of knowledge could be framed up into an architecture. I began to wonder "what" it is so I can learn how to become more proficient. The more I looked, the more I realized that the explanation of "what" it this intersection looks like doesn't exist.
As a result, the framework of the profession barely exists in the work of a few. There is no operational paradigm for professional selling. No common language. No common understanding.
Sure, everyone's own opinion or fact regarding how to exist at the intersection exists, but no two people could agree on what this looks like. This is like two doctors being unable to discuss medical procedures because nobody took the time to create the "Grey's Anatomy Book" explaining what the human body is. Sure, they can spend hours going over "how" they do a procedure, but without an operational paradigm, the discussion wouldn't go far and it sure wouldn't see the test of time. There would always be a "new and better way.
To begin understanding this intersection, I created three ultimate assumptions about professional selling. Selling is ultimately:
1 - Grounded to a buyer(s)
2 - Focused on a transaction
3 - Bound by an ethical responsibility
These three assumptions led to my dissection of the sales profession step by step using the system's approach. Based on this approach, I dissected what a buyer goes through to buy. Based on this, I synchronized a universal selling and marketing model to that process they go through. Because it's focused on a transaction, I looked at economics and capitalism and the sales professional's role within. I looked at corporate strategy for competition and linked indvidual sales performance within this strategy. I looked at the nature of solution selling and creating win-win relationships and bound it to an ethical code within the context of a transaction. And so forth...
With these assumptions and the systems approach I needed a methodology for gathering more data quantitatively and qualitatively to build the operational paradigm. Through professional discussions, focus groups, interviews, and literature reviews I have solicited input into the operational paradigm for over 5 years now. This qualitative approach led me to create much of the operational paradigm. However, I now need to create a quantitative approach to validate the work.
Therefore, the operative paradigm being created serves as the starting point for this journey in how I am attempting to create new knowledge. It will also bridge the gap to my Ph.D dissertation topic which is the Roles, Competencies, and Outputs of Professional Business-to-Business Sales Professionals.
If you are interested in helping in this global project, feel free to contact me. It's something that must be done if the sales profession is to become a "true profession."
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Brian is the Chairman and Founder of the the United Professional Sales Association (UPSA). UPSA is a non-profit organization headquartered in Washington DC that has addressed the concerns and challenges of individual sales professionals. Brian has authored the world’s first universal selling standards and open-source selling framework for free distribution. This 'Compendium of Professional Selling' containing the commonly accepted and universally functional knowledge that all sales professionals possess. The open-source selling standards have been downloaded in 16 countries by over 300 people. Over 30 people have made contributions.
Because UPSA is not owned by one person or any company, it is a member organization and guardian of the global standard of entry into the sales profession.

What if Giving a Presentation Were Easy?

Recently on the “Apprentice” Television Show with Donald Trump we saw someone get fired for a lousy presentation. She actually pronounced the companies name wrong? Of course those executives from that company hearing this literally cringed, yes on TV. She of course tried to blame the others as usual “Blame Game” politics in the boardroom with Donald Trump, yet for some reason it appears to be a lesson there. No matter what the presentation is paramount and like Zig Ziglar says; “Nothing Happens Until Someone Sells Something.” Yet we all know that giving a presentation is not easy, you must be an absolute perfectionist and know your product or service better than any other and have done some comprehensive research on the company you are presenting too. This is a good thing as it weeds out the weak, ill prepared and those who are weak in performance and rewards those who are at the top of their game, which is the person who should get the job anyway, right?
Well, what if giving a presentation were easy? What if anyone could pull it off perfect every time? What if it took little if any preparation to do? What if getting in front of hardliners, detractors and pessimists were easy? Would be all be better served or would it make us weaker? What if a half-ass presentation were acceptable and we lowered our standards and allowed poor presentations with being critical? Would anyone be better served or should we leave things the way they are and make people perform and let the best person win? Think on it next time you have to give a presentation.
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"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; http://www.WorldThinkTank.net/wttbbs

Monday, November 07, 2005

Prospecting for New Business: Selling at Its Finest

There’s perhaps nothing in the selling profession that is more rewarding and personally fulfilling than to take a customer away from the competition. And in addition to the way picking up a new customer makes you feel, it doesn’t hurt your pocketbook, either.

So if prospecting can be so much fun, why don’t salespeople these days do more of it? Why are so many of even veteran salespeople so firmly stuck in an existing customer rut?

I believe the answer is partly because the effort to professionally prospect for new business is darn difficult and time consuming and partly because too many salespeople are content with their current income levels.

But I believe that there is another reason: Sales managers don’t require their sales forces to prospect. I believe a certain amount of prospecting should be a condition of employment for every sales force.

BENEFITS OF PROSPECTING

1. Market intelligence: There’s no better way to find out the intimate details of competitors’ service levels than to call on your competitors’ customers.

So on every prospect call ask one or two key questions to find out how your company stacks up against the competition. Over the years, I have learned a lot about the art of asking good questions from Art Sobczak, author of the popular monthly newsletter, Telephone Selling Report (800-326-7721). Sobczak describes The Fundamentals of Question Types:

Open-Ended

These get feelings, ideas and emotions -- not one or two-word answers. Often begin questions with "how," "what," "why."

For example: "How do you like to schedule deliveries?"

Or, "What do you do when…?"

Closed

These elicit one or two-word answers. Their best use is to get specific information. Not recommended for frequent use since they’re conversation-killers.

"What is the size of one of your typical orders?"

Add-On/Layering Questions

Responding to what the prospect said with other questions designed to prompt them to continue speaking. For example:

"Oh?"

"Then what happened?"

Parrot Questions

Repeating, as a question, what he or she just said.

"You’re having a problem getting on time deliveries? How do you mean exactly?"

Instructional Statements

You’re not asking for information, you’re telling them to give it to you.

"Tell me more,"

"Give me some idea of…"

"Please tell me…"

"Please explain…"

When you use these questions, make sure that you know where you’ll go when you get answers.

Building professional relationships. I know of no better way to establish a professional relationship with prospects you are not currently selling than to make prospecting calls on them. One of the main keys is to a successful prospect call is bringing your prospects some information that will help them be more successful.

An example: "I attended a conference last weekend and heard an expert present an economic forecast for this market. One of the most insightful statements he made was…"

If the prospect shows interest, end the visit by asking: "Would you like for me to make you a copy of his handout?"

Avoid saying something like, "Tell you what I’ll do, I’ll make you a copy of his handout and bring it by."

If you put your offer in the form of a question, and the prospect answers, yes, you’re then in a position to in essence to do him a favor.

Discover opportunities. While on prospect calls, keep your eyes and ears open. You never know when you’ll discover an opportunity to supply a special need the prospect’s current supplier is not able to fulfill.

At one of my seminars recently, a salesperson told me that while on a prospect call the prospect asked him, "Do you guys have a special order department? I’m having a heck of a hard time finding a reliable supplier."

New business: Perhaps the best reason to insist that your salespeople make prospect calls is to make sure that your company is in control of its destiny. When one or more exiting customers slow down, have their credit suspended or go out of business, it’s awfully nice to have already built a strong relationship with a prospect to keep your sales moving forward.

Try this: Sit down with your sales force and identify several creditworthy prospects and assign them to your salespeople and agree on a game plan. Then follow up with them each month and check on the progress each salesperson is making. This process will make you a better sales manager and your salespeople will become better.

For more information on Bill Lee's Gross Margin book and his newest book, 30 Ways Managers Shoot Themselves in the Foot, go to www.BillLeeOnLine.com. Or call 800-808-0534 to order via voice mail.
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Bill Lee is a South Carolina-based sales trainer who works with salespeople who want to improve their sales and gross margin. He is author of the book Gross Margin: 26 Factors Affecting Your Bottom Line. $29.95 plus $6 S&H. His newest book is 30 Ways Managers Shoot Themselves in the Foot. $21.95 plus $6 S&H. http://www.BillLeeOnLine.com Or call 800-808-0534 to order via voice mail.

Best Price or Biggest Margin?

With so many companies paying commissions as a percentage of gross margin, it's tempting to quote full price - or at least a very high price - when writing proposals. You'll certainly make the biggest commission this way, but the question begs: will you lose too many sales on price to make it worthwhile?
If you've read my materials before, you know that I am very blunt about speaking the truth, and the truth is that price matters. Lots of sales trainers seem to be in total denial of this fact, and a lot of managers too, who just happen to be paid on profit margin. They insist that if you're a good salesperson, you can sell everything at full price. But in the real world, price matters. Period.
Even when using the powerful profit justification techniques I teach, if your price is out of line, it's out of line. Your prospect will take your profit-justified proposal and ask a competitor to provide the same solution at a better price.
As usual, this topic came to mind due to a real life experience that happened to me. It was a conversation yesterday with a friend who happened to be the prospect of a salesperson trying to make a full-price sale. The moment she objected to the price, the salesperson immediately offered a lower price. A much lower price.
Her reaction? She was insulted - infuriated - that the sales rep tried to pull one over on her. She rightfully felt that his intent was to get as much money as he could out of the sale. When the sale was in jeopardy, he instantly dropped his price. After all, getting less money is still better than getting none.
I feel the same way when a salesperson marks up a price in an attempt to make easy money off of me. I'm not stupid, and I take it as an insult to my intelligence when it happens.
When I was selling based on margin, I gave a fair price up front and stuck with it. I told the prospect flat-out that my price was my best price and it could not come down any more. I explained that I feel it's unethical not to give my best price up- front because anything else would be an attempt to rip the prospect off. Prospects identified with this and appreciated my honesty and frankness. I got lots of sales this way.
In addition to angering prospects, quoting your full price will also cause you to lose more sales than you know. Prospects will consider your quote to be "out of the ballpark" and assume that even if you can negotiate, you still won't be within their budget, and as a result they won't return your calls when try to offer that lower price. Quoting a fair price up front gives you a much better shot at the sale.
Having said all this, quoting a fair price doesn't mean giving your maximum discount on every proposal. Find the right balance where your price is fair and competitive but where you're still making a good commission. If your proposals are within that range, you'll win plenty of sales and have a generous commission check to show for them!
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Frank Rumbauskas is the author of the hit sensation "Cold Calling Is A Waste Of Time: Sales Success In The Information Age". His training and products teach salespeople how to generate hot leads without cold calling and how to keep their power and remain in control of sales situations. For more information please visit http://www.nevercoldcall.com/

What if There Were No Sales Managers?

Every one knows that sales people are very personable types. They Relationship builders, they people people and some say that they have the gift to gab. With all these attributes and many more they seem to be quite lacking in the organizational paperwork arena. Some even say they are scatter brained. This is why they need sales mangers. But what if there were No Sales Managers? What would happen then? Would the salesmen and women forget what they promised, forget to fill out the order forms and forget to show up at meetings? Some say yes and those who do generally have some experience in knowing that this is indeed what would happen?
Many of the best sales managers make less than half of what their salesmen and women make. In fact the definition of a successful sales manager is one whose commission only sales people ALL make more than they do? Imagine being a boss and all your employees made more than you did? It is not so surprising that some of these great sales managers end up quitting and becoming sales people themselves. Think of sports coaches for a while, many of the top players make much more than they do, as they are free agents and negotiate these salaries. If these coaches had their abilities they would want to be players too. But what if their were no great coaches or great sales managers in companies? Well very little would ever get sold and this could cause the company to fold. Think on this.
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"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; http://www.WorldThinkTank.net/wttbbs

Friday, November 04, 2005

How You Can Create Advertising That Sells!

Businesses spend too many dollars, however, on ads that simply will not result in increased sales and profits. These ads are poorly conceived, poorly written, poorly designed, poorly targeted, and poorly placed.
Sounds like a poor way to do business, doesn’t it?
I often ask clients (as tactfully as possible), why they have run a particular ad. I get a lot of blank stares. A few tense moments will pass while the client tries to think of a clever answer. "To get the company name out in front of the public so I can get more business." they reply, with some relief.
This poor soul has just described a lack of a well defined goal, which leads almost inevitably to what I call an institutional ad. An institutional ad can best be described as one which identifies the advertiser and lists address, telephone number, hours of operation, and (maybe) the company logo. That’s it. What a terrible waste of money!
Unless your company grosses a billion dollars a year, you can’t afford to do institutional ads. If your company does gross over a billion dollars a year...you’re probably too smart to run institutional ads.
Every ad you run must result in increased sales and profits and an enhanced image for your company. Every ad should make the customer a solid offer and give the customer sound reasons to buy from you now. Remember, the customer is sitting back and asking, "What can you do for me?" If you’re careful to answer that question with a powerful offer and reasons to buy now, you’re on your way to advertising success...which results in increased sales and profits.
How can you improve your chances of increasing sales?
Let’s look at some profit-producing ideas...
SEEK PROFESSIONAL HELP
Very few businesses are prepared or qualified to produce quality advertising. If you spend more than $2,000 per month in advertising, you should seriously consider hiring a qualified advertising professional. There are any number of skilled freelancers who can develop strategy, and create your marketing materials with a keen eye to using proven methods and techniques.
Good advertising talent always pays it’s own way through increased sales and profits, improved cost-effectiveness, reduced selling costs, and shortened selling cycles.
If your resources are limited, don’t feel lost. There’s no reason why you can’t learn to write an effective ad. That’s what the rest of this article is all about...how you can create advertising that sells.
FOLLOW A PROVEN FORMULA
One of the oldest and most useful formulas for ad design takes its name from the opera Aida by Giuseppe Verde. In this case the letters A-I-D-A stand for ATTENTION, INTEREST, DESIRE, AND ACTION.
In it’s simplest form this formula serves as a structural blueprint. It guides us to: (1) Get the prospect’s Attention, (2) Foster his or her Interest in your offer, (3) build Desire for your product or service and (4) Generate some type of Action on the part of the buyer.
As we expand on each of these elements individually, you’ll discover for yourself how to apply the formula to your specific situation.
ATTENTION (The Headline)
Hit your prospect right between the eyes with a magic wand. How? With a powerful benefit headline. The headline is the most important single element of your ad. You have two to three seconds to stop the reader as he or she passes by. You must stop the reader, and interest them in your benefit, if you expect them to read further.
A powerful headline will (1) stop the reader (2) isolate and qualify your best prospects, and (3) pull your reader into the sub-heads and body copy.
How do you write the attention-getting headline? First, carefully review all the benefits of-use of your product or service. Second, take your most important benefit and weave that benefit into your headline. Use action words to describe the benefit to one individual reader.
Here are some examples...
"Save 50% On Office Supplies...Send For Your Free Catalog Today !"
"How YOU Can Create Advertising That SELLS!"
"New! Amazing Techniques That You Can Use To Land A High-Paying Job...Today!"
"How To Design Profit-Producing Web Sites That SELL!"
APPEALING TO BUSINESS EXECUTIVES
When writing your ad to a business-to-business audience you should keep in mind the six key benefits most likely to get attention:
1.Save Money 2.Save Time 3.Increase Sales 4.Increase Profits 5.Enhance Image 6.Boost cash flow
Most other benefits are subordinate to these key six. I call them the"Business Benefit Six-Pack." Show your customer how your product or service provides these benefits, and you will dramatically improve your results.
INTEREST AND DESIRE> (The Offer, Body Copy, Benefits-Benefits- Benefits)
You build interest in your product or service (and the desire to buy) by making the customer a compelling offer and by describing as many benefits as possible in simple and interesting terms.
Tip # 1: Top ad pros always write the ad first, then buy whatever space necessary to display the ad message with clarity and power.
Tip # 2: Words sell...graphic design displays the words in a visually appealing way. Don’t confuse the two. No amount of trendy design will make a poorly written ad sell for you. Good design reinforces good copy...it cannot take the place of it! The implication for internet marketers is that content is king. Avoid glitsy, moving graphics that only distract from your message and increase load times. Good design and good copy should work synergistically.
Tip #3: Long copy sells...as long as it’s good copy. I call it "greased slide" copy. You get the reader on the top of the slide when he reads a powerful headline, and he can’t get off until he has taken the action asked for (i.e., ordered the product, made the trip to the store, dialed the phone, clicked the order/inquiry button, filled out the on-line order, etc.).
ACTION(Ask For The Order)
Now comes the moment of truth. You must ask for the order. Give reasons for the customer to buy now...and make it easy for him to do so. In direct response marketing, this will involve a coupon for mail orders, a toll-free order line, an e-mail address, an on-line order form, a fax order line..any means to make it easy and simple to order!
Take the fear out of the purchase. Give solid guarantees. Offer secure ordering for on-line customers. Show testimonials from satisfied customers.
Show what the customer is going to lose if he doesn’t order now.
If you are a retailer, include a map to your store(s) (newcomers love them). Show the credit cards you accept, list the hours of operation, tell them about your friendly staff, include a special coupon or other incentive. In other words, "Roll out the red carpet."
INVEST IN FUTURE PROFITS
So there you have it. A primer on good advertising. If I’ve piqued your interest to learn more, then check out the other articles available at this resource.
Remember, bad advertising...no matter what the media...is an unproductive expense.
Good advertising is an investment in future profits!
Good advertising and good management go together. You can’t have a successful business on-line or off-line---without both.
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Thom Reece is the CEO of On-Line Marketing Group, a direct response marketing agency with headquarters in Hawaii. He is the creator of the Online Marketing Resource Center [ http://www.e-comprofits.com ] .Thom can be reached by email at: thom@e-comprofits.com

Telesales Coaching – an Investment Which Pays a High Return

How to maximise the performance of telesales staff is a constant question for many managers. Telesales training courses typically focus on questioning and listening skills, handling objections and closing the sale. These are essential skills, but how much is actually practised once the employee is back at their desk?
For example, some telesales staff may be introverts, who find it much harder than their extrovert colleagues to pick up the phone and make a call. I have worked with sales teams who were not reaching their targets for sales visits. Their managers were at their wits’ end – why did the sales team not just make a call and ask for an appointment? To the managers it was glaringly obvious. The teams, however, tended towards introversion and were uncomfortable with the idea of forcing themselves on the client, as they saw it, and kept putting off the calls.
When we discussed the problem in terms of them helping and supporting the client by explaining their services and how they could solve the client’s problems, they were able to operate from their natural energy and started to make the calls. An almost 100% success rate in securing appointments encouraged them to continue!
This is an example of how telesales coaching brings the training to life. The coach spends one-to-one time with each member of the team as they talk to real customers. Unhelpful habits and phraseology is identified and better alternatives practised which immediately result in better rapport and deeper understanding of customer needs.
With the support of the coach, they are able to experiment with new behaviour they would never have risked or even considered while working alone, and start to experience better results than ever before. Their new success leads to increased confidence, a markedly more positive attitude and sustained improvement in performance.
In a recent programme, there was an immediate increase of 300% in appointments made! Figures for subsequent sales are not yet available, but at the very least are likely to be several times the cost of the training, in itself an excellent return, not even taking into account the probable rise in job satisfaction and staff turnover.
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Andy Britnell specialises in sales and customer service training for both the private and public sectors. Go to http://www.andybritnell.co.uk/ and you can sign up for my FREE short monthly newsletter and FREE e-mail coaching.
I coach corporate and SME clients who wish to achieve better results - see http://www.executive-coaching-for-business-growth.com/

Creating Daily Success With Your Sales Staff

We’ve all had the superstar sales rep, who hits their quota every month and doesn’t need any hand holding, and we’ve all experienced the less experienced type that isn’t sure how to fill out a call report, much less make a cold call. Both can bring good results to the table if they are used effectively. Managing these staff members well is critical to the success of any sales team. By asking the right questions it will allow you to address the problems they are encountering on an everyday basis.
First, ask yourself, “who has the problem?” Most staff fall into one of two categories. They are either over or under achievers. Most good sales teams, the majority of reps are making their quota and have a good understanding of basic sales skills. However, staff that are in the underachiever group need a large amount of your time to see any type of improvement. Some will get better and others will not.
Second, “is this problem real?” You, as a Sales Manager, need to ask yourself if you are looking at the situation objectively and if it is serving as a distraction to your team. Sometimes the things that may bother you are personal and are not impacting the sales team. In other words, is it a behavior or a personal issue?
Third, “Where is the most work needed?” When dealing with underachievers, there may be a variety of behaviors that need to change, don’t try to change all of them at once. Focus on one new behavior/skill at a time, you may be surprised that once they achieve that skill some of the others may come along more easily.
Fourth, “What would you like them to be doing?” Have the rep focus on how to incorporate the new behavior instead of how to get rid of the old behavior. By simply replacing the bad behavior with a positive one the change will take place more easily.
Fifth, “How can you get your staff to not resist the change?” The best approach is to get them to see the results of their negative behavior. If they can understand how it is impacting their success, they can help create the solutions. By getting them to buy in, you are also teaching them the value of addressing problems down the road.
Finally, “How can you keep the change evolving?” Keep encouraging the new behavior and remember that it will take time. Reinforcement is critical to the change, so ensure that you don’t let your guard down. As a manager, it is your responsibility to help the change process to take place and without completing the process the new behaviors will not continue. Don’t forget that it will take place little by little, so be patient with it.
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Tim Hagen owns and operates Sales Progress LLC. He has done sales consulting for over 15 years and has worked with organizations such as the Milwaukee Brewers, Bombardier Evinrude, and Dairyland Seed. He has produced sales increases between 15-35% in a variety of different industries. For further information visit our website at http://www.SalesProgress.com.

Thursday, November 03, 2005

Marketing Secret: Emotions Are Contagious

You may know a few vampires. You know - the people that seem to suck the energy out of a room when they walk in leaving everyone feeling depressed. You probably also know people who, "light up a room" when they walk in. You might describe someone you just met as "rubbing you the wrong way" if you found yourself irritated with them and you just didn't know why.
As someone trying to market a small business, your #1 job is to make your customers and prospects feel good about doing business with you. Sure, you are going to use every marketing tool in your disposal, and you understand that people ALWAYS buy on emotion and then justify with logic.
Everybody who's not insane enough to be locked away or has some other mental pathology is, to some degree, "role adaptive". Observe how your own behavior changes when you are talking to a toddler, or when you are talking with your friends, or talking on the phone with a sales person. You will notice that your voice, body language, inflection, word choice, pace, all change. You take on different roles that are more or less appropriate for the situation.
Human beings, as a species, have survived so long by being social. Compared to large predators that might have eaten our ancestors - we don't have sharp claws or fangs, can't run fast, don't climb well, and have poor night vision. The two things that we have going for us are living well in groups and making tools.
Think back to that person that rubbed you the wrong way. You may not be able to place what it was about them. We respond to very subtle and unconscious social clues like body language and tone of voice. We respond very efficiently and very quickly on an emotional level. What’s on the inside shows on the outside event when we aren’t consciously aware of it.
An experiment was conducted where women of varying relative attractiveness were sent to draw samples of blood from guys. The men didn’t know that the blood was tested for testosterone levels – to see how sexually 'turned on' the guys were.
Two major observations were made: 1. Guys get turned on by being in the presence of attractive women on a hormonal level.
2. The female researchers could accurately predict the guy’s testosterone levels just based on their body language and behavior. Keep in mind, the guys weren’t in a bar trying to pick women up – this was a clinical setting.
The lesson is: people are generally very good at sniffing out what you’re up to. We train from birth to know what people are feeling – anger, deceit, euphoria. We also know that generally people are more comfortable being around people they are like. People form clubs and interest groups or, in extreme cases, become bigots.
What's the marketing lesson? You, and everybody who’s involved in your business, must be convinced to the depth of their being that you are going to deliver on your promises. You must be enthusiastic about what you sell, or you can't expect your customers to be. You don’t want to totally mismatch a customer by being happy if they are angry, but you want to gradually move them to a happy place.
You must communicate intentionally. Do you yell at your employees and then send them out to serve your customers? Do you get angry with your customers? Do you show up sleepy and lethargic? Think of emotion like a virus, you can pass it to your employees, and they can pass it to your customers.
What would your business be like if your customers just emotionally lit up every time they saw you? If every time your customers deal with you they get a shot of happy, they are going to want to deal with you again. They are also more likely to refer more business to you.
Take a close look at how you and your employees come off to your customers. You may have to do some training to get out of bad habits – but it will pay off in bigger profits.
Copyright 2005 Marketing Comet
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J D Moore Small Business Marketing Coach Get more customers, higher profits, and more enjoyment from your business. http://www.marketingcometcoach.com/ Read My Blog: http://marketingcomet.typepad.com/

A Simple Guide for Developing a Marketing Plan

Getting your initial qualified prospects to make a sale to is often called front end marketing. When we run marketing with the expectation of immediate responses by the consumer to whatever message you put out there, whether it's Yellow Pages, newspaper ads or direct mail, this is called direct response marketing.
Before seeking out prospects, having a marketing plan is essential to any business. I'm going to present a lot of research and my objective is to include the need to quantify all the results from all your marketing efforts. And to look at all the strategies for conducting direct marketing campaigns and testing variables to determine the effectiveness of each of the marketing strategies within your business.
Most people want to be successful, but few plan to be. Very few people take the time to plan anything. Most people take more time to plan their vacations than they do to plan their lives. The most important thing you can do right now for your business is sit down and develop a marketing plan. Most business owners fail or they just move along because they don't have a plan or goal for their business,
I want you to decide right now to make a detailed plan of what you're going to do and how you're going to do it. It's the old saying, "If you fail to plan, you plan to fail"
You can say, I want to make more money or I want to be rich. That's nice, but too vague. You want 20,000 sales per month, That's not a plan nor will it even come close to become a plan.
A plan is a detailed specific road of how you're going to reach the targets you set out and the date that you want to reach them by. An example is that you can set sales goals. You can sell so many of your products for a week or so many of your services for a week. You should offset these in net profit instead of gross profit because that is the money you're making.
I know one lady who grosses $9,000,000 a year. Very impressive, She takes home roughly $100,000 of that. That's not very impressive, It maybe nice to have $100,000 a year, but it's not impressive when you're grossing $9,000,000. That won't really tell you how well you're doing,
You want to put down the numbers in net profit If you know your net per sale, and most business owners do not even know this, but if you do you're way ahead of the game. You can work backwards on how many sales you need, Then all you have to do is increase your number of sales per week or net profit per sale.
Develop a strategy for making those numbers, decide how you're going to advertise. How am I going to get referrals? How am I going to get people to buy more often? How am I going to get people to spend more? This is the beginning of your marketing plan.
Go out and pick five of the best ideas or most comfortable ideas and implement them. Start using them to help you make your goal.
Choose another five, another five, and another five. You want to set your goals on a weekly basis. As you achieve them raise the level the next week. This way you will continue to improve and so will your income,
Don't panic if you have a bad week. Just get right back on track and try to achieve the next week's goals. You want to get to know the numbers for your business. It is a business of numbers. You need to know the net profit per sale, net profit per service call, and how much it costs to get your new clients. These are critical in knowing where you are and if you're achieving your goals.
Take some time each week to plan. It's critical. Here is a simple guide for you to use.
¤ Write down your goal for your total net income you want next week.
¤ Write down the number of new clients that it will take to get that.
¤ Write down your goal for number of repeat clients that you want to achieve.
¤ Write down how many service calls you're going to make if you're a service business.
¤ Write down how many products you have to sell.
¤ Write down the net income for each item and your average income per client.
You'll come up with the total income you're trying to achieve. Each week put down the actual numbers you want to achieve and you'll find out if you're reaching them or not. Then you'll know if you need to increase marketing and in what areas. Creating a simple marketing plan like this enables you to keep track with all the numbers and helps you to achieve your marketing goals.
You may publish this article in your ezine, newsletter on your web site as long as the byline is included and the article is included in it's entirety. I also ask that you activate any html links found in the article and in the byline. Please send a courtesy link or email where you publish to: support@multiplestreammktg.com
A Simple Guide for Developing a Marketing Plan By Abe Cherian Copyright © 2005
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Abe Cherian is the founder of Multiple Stream Media, a leading performance-based Internet advertising company dedicated in helping small businesses create online presence, brand recognition and online automation. Main company web site: http://www.multiplestreammktg.com

Wednesday, November 02, 2005

Bar Graphs and Presentations

Let’s make business reporting simple again. In the age of information, many of us are experiencing information overload. There is such a thing as gathering and presenting too much data, and the business world struggles to present information in a rich, powerful, and stimulating manner without crossing the information overload threshold. Remember when you were young and just conquering the skill of reading. Sure reading was fun, and our minds processed a lot of information from the words that we read, but didn’t the illustrations in the books have a more lasting affect? The old saying reminds us a picture is worth a thousands words. We can use words to describe a situation, but a picture really encapsulates the ideas we are trying to get across.
We can apply this lesson to the business world. When presenting information to a conference room full of business professionals we are eager to first obtain, and then retain their attention. This can be achieved through pictures. Now, I am not suggesting that you take your doodling and add it to your presentation, but what I am suggesting is that you make better use of custom charts such as bar graphs and bar charts in your presentation.
Bar charts and bar graphs can offer a simple, but meaningful representation of the information you are trying to relay to your audience. Bar graphs can leave a more lasting impression in the minds of your audience members than a slide offering a comparison of quantified data. For instance, when you see a bar chart, what jumps out at you first? For most people the tallest bar is the bar that is noticed first. You might also notice the shortest bar rather quickly as it stands out as well. In all likelihood, as a presenter you are hoping the eyes of your audience members will gravitate to the extreme ends of the spectrum, either the tall bar or the short bar on the bar chart. Now that you have captured the audiences’ attention and directed it towards the information you wanted to discuss, you are free to continue with your presentation.
Or perhaps you want to use your bar graphs in another manner. Rather than emphasize really high sales or really low variable costs, you wish to show an increasing sales trend. In this scenario, your bar chart would represent your monthly sales across a certain time period. Upon presenting the bar chart, it would be clear to the audience that sales had increased substantially each month from January to August. Again, by using bar graphs you have painlessly grabbed the attention of the audience, directed it toward the topic you wanted to discuss and now you can make the points that are important to you.
When using bar graphs in your presentation, be sure to keep a few things in mind. Label the bar chart clearly so the audience doesn’t spend all its time trying to figure out what the bars represent. Make your bar charts vibrant – use strong colors to make bars of interest standout and soft subdued colors to make the other bars less conspicuous. Keep the information represented by the bar graphs as relevant as possible. Just because you have a beautiful bar chart doesn’t mean it should be used in your presentation. If you have created bar charts that will enhance your presentation then incorporate them into the presentation, otherwise leave them alone. Most importantly, be creative with your visualizations and have fun. Your audience will enjoy your presentation more and come away having learned everything you hoped they would.
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Adam Smith is an information author for http://www.10XMarketing.com For more information on incorporating bar graphs into your presentations, please visit http://www.corda.com/lpage/bar_graphs.html

Advice For Would Be Whistleblowers

They say no good deed goes unpunished and sadly that is the truth in the world of the whistleblower. The theory on ‘whistle blowing’ is that the individual is helping the community, and following their ethics, by reporting the offending person or company. The risk of recrimination is very high and usually results in a long and difficult fight for the whistleblower. This battle will likely including legal threats and character assassination.
So what can you do to protect yourself when you do blow the whistle? Having been through this process I have gain some insight on how best to handle the situation.
1. Documentation: Once you suspect that something is wrong you should begin documenting. Start by taking notes in a log book or note pad. This information will be helpful when you need to tell your story and will provide the detail needed to track down further evidence of wrong doing. Next, start collecting pertinent documents. The best way is to copy documents (photocopy, computers docs, etc.). When you think you have enough, double it. Pictures, phone recordings, documents, conversations, e-mails are all important and should be noted when possible. There can never be enough documentation. Once the authorities begin investigation documents had a tendency to disappear.
Many people who don’t know the laws will try to tell you that these methods are illegal. The fact is they are not. In Canada it is legal to record a conversation or phone call as long as one of the parties is participating in the conversation. The removal of documents from the workplace is a gray area. Under normal circumstances removing company information is illegal, however when it is evidence it can be collected. In a Canadian court all evidence will be considered. Check with your governments laws or speak with a lawyer before taking any risks.
2. Minimize Your Exposure: When you draw up the courage, and support, to finally report the issues there are a few things you need to do. First, it is best if you stay at your job while you report the issues. Sometimes the authorities will ask you questions, that will help them with their investigation, and being at the location is beneficial. Ask to be kept anonymous, if possible, but sometimes this can’t be done. Next, get your resume polished up and start sending it out. Then prepare financially by locating your employment insurance office. Tell them that you are blowing the whistle on your employer and you may be fired for it. Provide the person with the contact names of whichever authority you contacted. The idea is to build a repour, so if bad things happen, people will know the facts. Don’t loose that all important safety net.
3. Go with your Instincts: Most people will tell you not to blow the whistle because there are no winners. They are partially right, but without your courage people will get hurt, the rich will get richer and abuse their powers. You can change that by doing what you feel it right. We often cloud our thinking with other peoples perceptions, but only you can determine what to do. Most of the time your instinct are right and you should trust them. If you listen to others and they convince not to go with your instincts, and then something bad happens, you have to live with the consequences, not them.
4. Be Patient: Nothing happens quickly no matter how fast you want to be done with it. The reality is that things will go much slower than you ever expected them too. The best way to make sure things are moving is to do some research. For example, if you file a complaint against a medical professional, the regulatory College that receives the complaint will have a complaints process. However, this is usually regulated by a government agency that has legislation regarding complaints. In Ontario all complaints must be handled in 120 days. If not, you can contact the Health Professions Appeal & Review Board and they will contact the College and accelerate the process.
Some other tips to accelerate the process include contacting your local politician, begin a letter writing campaign to media outlets and compiling your story onto an internet site. Be persistent when dealing with each agency, don’t accept their statements at face value and always follow up.
5. The Media is Not a Solution: They can help but you have to convince them to write the story. Many times it may take months for them to move. Remember they don’t want any liability, they are a profit motivated company and will only publish story’s that make them a dollar. If your former employer is litigious, they will probably be too scared to publish. The media has no problem reporting history, so once a final verdict is reached, by the authorities, they will write a story. Unfortunately it will be to late to help you.
Some of the smaller media outlets may be more willing to help you. Take a look at freelance writers, who may spend more time working on your story and getting the facts. They also have the contacts you need to get it published.
6. Prepare for an Attack on your Character and Legal Threats :: The person or company you are dealing with will not let things go easily. The first response will be to discredit you. If you look like an disgruntled employee or someone with a vendetta then your story will be less believable. It’s easy for the person or company to do this. If they were unethical to start with, it’s not a huge leap for them start lying about you after you report them. There isn’t much you can do except try to disprove they’re statements. Use the document you gathered to clearly show that they are the guilty party and you were just being ethical. In the end your efforts will be recognized. You will probably receive a cease and desist letter, don’t be overly concerned as this is most likely posturing. If you are worried, speak with a lawyer.
7. Use Lawyers Sparingly: Nobody can fight with the passion you have and no lawyer will ever put the amount of effort you already have into your fight. Replying to a cease and desist letter is easy, just stick with the facts, provide the evidence and take the high road. Most lawyers will act like an 600 lb gorilla, your job is to be bigger. In all likelihood they won’t want to take this issue to a public forum, like a court room, especially if you have documented the case very well. That would give you a perfect opportunity to invite the media and lay your case out. Examples of cease and desist responses can be found at http://www.snakeoil.ca.
If you need legal advice, get it, but don’t let the lawyer bleed you dry. Have your questions prepared on paper and sit down with the lawyer and discuss the issue. If they charge a minimum of one hour time, use it all. One good thing to do is prepare a short summary of the facts in your case, and fax it in to the law office. Don’t ask question in the letter. Blowing the whistle is stressful enough without having thousands of dollars in legal fees.
Some people will tell you not to let the event consume you. If it does consume you, it will affect other parts of your life. But sometimes focussing your energy can be better if it will resolve the issue quicker. It’s better to throw your whole heart into the matter, rather than fight with yourself. It is difficult to not be consumed. My advice is to simply go with it. The harder you work the quicker the issue will be resolved and the sooner you can get on with your life.
The is no reward for doing a good deed, that’s only in movies. In the end however you should have the satisfaction that you made your community or country a better place. People will respect you for your efforts and hopefully inspire then to do something good and that is a reward in itself.
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Darcy O'Neil is a chemical technologist who became a pharmaceutical whistleblower. His experiences, including the evidence, legal threats and decisions can be found at http://www.snakeoil.ca. Darcy is currently working as a bartender and a freelance writer.

Choosing The Best Paint Booth For Your Company

When it comes to choosing anything for your company, including a paint booth, you realize the importance of having and using quality products. Of course, you would like to pay as little as possible for those elements as well. But, getting the combination of services is much more difficult than you would like. The good news is that you can choose any paint booth that you like based on price once you take a look at these suggestions.
Here are some suggestions to help you find the best paint booth for your company’s needs:
• The most important feature of any paint booth is its durability. It must be able to withstand whatever you throw at it and then some more.
• You also want a paint booth that offers superior strength to help you throughout all of your specifically large needs.
• But, what about what it is made from? You need high quality electrical components that again meet your needs and exceed them.
• You probably would like for someone to be in your area to come out and help you for your mechanical and operational needs. If it does break down, is there an area representative to come out and help you? This may be something you are looking for.
• It needs to be efficient of course, You’ll want to make sure it is able to do the job in the right amount of time and that it does so with excellent quality.
• Many look for a quiet exhaust fans when it comes to paint booth choices.
• Lastly, but definitely not in the least, you need a quality, precision engineered paint booth. You need the product to be the best, well built machine out there to serve your needs completely.
The paint booth that you choose from here can be any price range, as long as it meets your high level of needs for high quality.
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For more information please see http://www.paint-booth-deals.co.uk

A Simple Sales Strategy: Turn Customers Into Raving Fans!

What's next after someone becomes your client? What's next is to deliver on what you said you would, and more! As they say, "Under promise and over deliver." People expect you to deliver results. Surprise them by also going the extra mile over and over again.
As soon as you get a new client, thank them for doing business with you. Send them a thank you note, an extra report or something of value. Let them know that you appreciate their business and show them you care about them. One small act that shows how much you value your new client can create a client for life.
The formula for having your clients turn into raving fans is: good product + great service. Interestingly enough a good product + bad service gives you unhappy customers no matter how good your product is.
A study has shown that it takes 16 times the effort to get a new client as it does to sell to an existing one. So treasure them all and treat them like a $1m client.
When you have satisfied clients, they will buy more and more from you. They have already experienced you, your services/products and your quality of service so the decision process is so much easier for them.
When you have satisfied clients, they will become your walking, talking sales force. They believe in you and your services/products so much so that they voluntarily tell others about you.
Develop relationships with your clients so you can continue to discover what they want. Then provide offers that deliver what they want so they choose to do more business with you. This is another huge key to your success. It is the key to maximizing the lifetime value of a customer.
From time to time, do a customer satisfaction survey. Test to see if your clients are happy with your service and ask them for suggestions for improvement. Then act on these suggestions.
If you do ever have a dissatisfied client, you have an opportunity. People who are unhappy will tell about 10 other people and then those 10 people tell about 5 people and so on and so forth. Get the picture? So, when you have a dissatisfied client, you have an opportunity to get them to experience your excellent service and to build an even stronger relationship with you. So sort their problem out quickly and they will then tell others good things about you.
Treasure your clients and they will treasure you. Treasure your clients and more clients will be attracted to you, that is how it works!
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Tessa Stowe helps Coaches and Consultants stop struggling to sell, and instead attract clients like magic! Her FREE e-course tells you how: "Attract More Clients Naturally: 10 Simple Strategies That Work ... Even If You Hate Selling!" Sign up now at http://www.attractmoreclientsnaturally.com

Tuesday, November 01, 2005

5 Steps To Profiting From News Feeds

Looking at News Feeds, you might think they’re some of the most complex things to set up. Nothing could be further from the truth. They’re actually super-easy to create once you have the system set up properly.
You can break down the news feed system into a fast, low-cost system that you can do once, or several times over.
First I’ll answer a few of your questions about news feeds. Then I’ll reveal the “secret” steps to setting up and profiting from a news feed.
Common Question #1: What is a news feed?
A news feed is an automatically updating list of the latest news on a particular subject. For instance, the news feed on my Web site is on the subject of small business marketing.
Common Question #2: Why do I need one?
Other than being a really cool thing to have on your Web site, News feeds are also really great traffic boosters. Not only do they make your Web site more attractive to the all-important Web crawlers that view what's on your site, but News feeds also inspire visitors to come back to your site for fresh news.
So the benefits are two-fold:
• new visitors, and
• return visitors.
Please keep in mind there are a few things you need to do to see benefits from news feeds.
1. Choose a subject of interest to your audience. I chose small business marketing news. For you, it could be the latest news on a tough problem gripping your industry. The great part about it is that you don’t have to provide answers, just create a forum where your target market can access information about an issue.
2. Find your news feed. There are several services providing news feeds of various pieces of information. In my experience it’s best to locate news aggregators based only on your industry.
3. Place the feed on your Web site. This is where I initially ran into problems, but a programmer friend passed on a rather affordable solution that I was able to easily place the news feed on your Web site. The great thing about it is, once you set up the feed, you never really have to touch it again.
4. Make your site profitable. Consider placing advertisements on the same page as your news feed. No doubt the regularly updating news will be a hit with your audience and as more people come to the site you’ll be producing passive profits. (Say that five times fast!)
5. Drive traffic to your site. Over the years I’ve found the best way to drive traffic to a site is through article writing and distribution. It’s like an instant shot in the arm for quality traffic.
And that’s the “secret” formula to profiting from news feeds. Really, it’s no secret. It’s all about know which resources to use to make the news feed work for both you and your target audience.
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by: Lisa Sparks
Find out more about news feeds by checking out Lisa Sparks’ newest special report at http://www.integritywriting.com/newsfeeds. There you’ll learn how she went from a news feed novice to a sophisticated news feed publisher in just five days.

Multilevel Marketing - Benefits & Drawbacks

If you’ve ever dreamed of running your own business from home, whether on a full or part-time basis...and are good with people but have very little business knowledge, then Multilevel Marketing (MLM) may be for you. This is especially true if you have a minimal amount of start-up cash.
MLM companies provide a product or service to the consumer via a network of “independent” distributors, who usually work from their home.
Reputable MLM companies also provide a low start-up cost, all the training you need, advertising in one form or another, and supply you with a product line-up or service to sell. They also allow you to recruit other distributors and make commissions on their total sales.
The United States Federal Trade Commission, however, cautions anyone from joining a MLM company that pays you for each distributor you recruit, as opposed to only paying a commission on the total sales they generate. This is called ‘Pyramiding’ and is illegal.
The U.S. FTC also encourages you to thoroughly research a MLM company before signing on the dotted line, and not to sign anything under pressure, but instead, take time to consider all the details. You can check out their Multilevel Marketing Caution Web Page at: http://www.ftc.gov/bcp/conline/pubs/alerts/pyrdalrt.htm. On this page, they also list seven checks you should do before making your decision whether to join or not.
Research is always an important component of any business venture and considering a distributorship with a MLM company is no exception.
Searching the Internet under “Multilevel Marketing” returns a recipe of results. These range from government agencies, general information web sites, encyclopedia type sites to a host of disgruntled, former MLM distributors. People who are “pro” MLM don’t write web sites on the topic because they’re usually too busy building their network.
THE GOOD SIDE
Here are some of the benefits of finding a reputable MLM company:
  • They have an established and very marketable product line or service, and strive to improve or add to the existing line-up.
  • Recruiting new distributors will be a streamlined process, and the company will not be involved in Pyramiding.
  • As a company, they will have a solid track record and good work ethics.
  • No experience will be required. A good MLM company will provide one-on-one training, as well as motivational seminars and a full compliment of training materials. After all, in Multilevel marketing, when one succeeds all succeed.
  • A reputable MLM company will be “Family” rated, meaning that crude conduct is not tolerated.
  • They will provide an excellent bonus plan with many incentives for those who excel.
  • Well-established MLM companies should be able to provide you with resource material to aid you in not only product sales but in recruiting.
  • They will have minimal start-up fees.
  • A strong support system.
  • You will be led by example.
  • Healthy team competition.
  • There will be a successful business and marketing plan in place that can be successfully duplicated by others, assuming they apply themselves to the plan and are motivated to succeed.
  • There exists the possibility of full-time or part-time commitment.
These attributes would definitely belong to an ideal Multilevel Marketing Company, however not all reputable companies excel in all these areas. Some companies will be better in certain areas than others. Do research on the company. Don’t just accept the motivational hype used by most MLM companies in order to recruit.
Some MLM distributors are so highly trained that they have a “come-back” for almost every statement you make or concern you have. This would be considered a ‘high-pressure’ invitation to join. Always take time away to cool off – especially if you’re excited by what you heard. Sit on your decision for a while and do research. If the company is good, they will still be there when you wake up tomorrow; and yes, you will get a follow-up phone call.
THE DOWNSIDE
While the MLM model can be a great tool to achieve what you want in life, it would be remiss not to mention the downside.
  • It is easy to get ‘taken’ by a disreputable MLM company. Do your research.
  • If you plan on developing a network – a “downline” – it will cost you more money than you realize and take you longer than you think – although this is slight compared to the cost and time required to start up a traditional business. You will spend a lot on resource and training materials that you will end up giving away to prospects and to your downline distributors.
  • You might spend a lot of money on fuel for your vehicle, meals out, hotel rooms or neck surgery from sleeping in your car.
  • Some companies insist on a minimum monthly order to maintain your distributorship.
  • Some companies only pay you for recruiting other distributors and not on their total sales volume. Beware, as this is called ‘Pyramiding’ and is illegal in most countries.
  • While you may initially be led to believe that the products sell themselves and that you can make a lot of money with little effort, beware. Most businesses, whether they are traditional, online, or MLM, take a lot of energy and effort to make them successful. Consider a rocket: 60 – 80% of the fuel is used just to raise it a few inches off the ground.
  • Be ready for a lot of rejection. Approximately 80%+ of the people you contact will turn you down.
  • It is easy to get caught up in the ‘dream’ and overspend because, “Winners always find a way.” It is also easy to be pressured into ‘willingly’ spending beyond your means.
  • It could very easily become your life’s vocation, with everything centered on it. Some distributors even refuse to attend family weddings etc., because it falls on the same date as their MLM seminar.
  • Also, like most businesses, when you begin you will be spending much more than you make.
The final judgment: Most business entrepreneurs face the question, “How much am I able and willing to lose if it doesn’t work?” That is the question you have to ask yourself before you get into Multilevel Marketing.
And of course, what do you want from life and what are you willing to do to get it?
If you enjoy helping others succeed so that you can succeed, are willing to take the risks associated with being in business for yourself, even on a part-time basis, and are willing to put in long days, then Multilevel Marketing may just be the tool you are looking for to achieve your business and life goals.
Here’s to success!
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by: Chet Holcomb
Chet Holcomb of http://www.internetpromotions.biz is a successful marketing expert providing advice for web marketers and webmasters on how to promote your website, or product using marketing tools that work. His numerous articles provide a wonderfully researched resource of interesting and relevant information.
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