Saturday, November 19, 2005

Using Outsourcing as a Selling Feature of Your Business

Outsourcing does not necessarily take away from your market share. In today’s business world, a key factor in maintaining customers and acquiring new business is to provide a quality product or service. Now, that said, many competitors may also be able to provide high standards of quality in their products and services. It has become essential that businesses go above and beyond the limitations of the historical methods of production or manufacturing. This is evidently difficult while companies try and keep inventories low, overhead costs to a minimum, and capital expenditure as a luxury. Most companies simply cannot afford to keep up with the influx of technological advances in machinery, nor the expense of keeping employees up to par with major change. With this in mind, and of course your accountant or controller crunching the numbers, outsourcing has become essential in the role of continuous improvement of any product or service one has to offer. Outsourcing will allow you to benefit from the expertise of another company, without accumulating the expenses of new equipment, training, and the crazy world of non-conformances.
One might ask, why not use it all the time? Well, there is still a lot of skepticism around outsourcing in that companies have taken a tight strangle hold on the market share that they currently hold. Realistically, this is the only thing that keeps them going. If outsourced services are being provided with great efficiency, at feasible costs, who is to say you are not supporting a potential competitor? This is only controllable by YOU! Take the time and effort to build your relationships in the industry. The ability to outsource may be the deciding factor in whether or not your ship stays above water. Do not be intimidated by another’s abilities to perform a function to a higher degree than you can. Accept this as a benefit to you and your customer. Outsourcing your goods or services to a third party may improve your product or service, render more efficient turnaround times, and ideally, increase customer satisfaction. Test out the potential supplier’s credentials. Send out a “make-work” project for them to complete. The costs associated with this may well outweigh the costs of having poor quality delivered to your customer.
We are definitely in a time where lean manufacturing is crucial in turning profits. Using an outsourced vendor can aid in your facility running as lean as possible. Today’s business practices do not allow for repetitive workloads, the costs involved are simply too high. Having your outsourced supplier take a load off of your operation can create more time for important processes, which are many times overlooked. Innovation and improvements are put on the back-burner when operations are overwhelmed with servicing their customer. Relieving some of your time constraints can allow you to spend more of your expertise on improving what you have to offer.
The retaining of business from the customer’s perspective can be summarized in a few quick notes:
1. Provide the customer with what they need
2. Ensure the product or service is of high quality
3. Meet the expectations set forth by the customer, i.e. Delivery Dates
4. Focused and well informed customer service and correspondence
5. Aid in improving the customer’s ability to be profitable, i.e. provide technical support, product innovation, quality improvement recommendations.
6. Keep the customer informed of what you are doing. If you implement a third party in your process matrix, keep the customer notified. Make them well aware of who you are using, what tasks and or functions are being outsourced and why! The last thing your customer wants to hear from the grapevine is that you are not providing what they are paying for.
This being said, I feel as though outsourcing of services to qualified vendors can aid in providing a greater sense of customer satisfaction and a higher standard of quality products and services. The costs of doing such business will be justified, considering no long term capital expenditures will be incurred. Take the time to shop for the vendor best suited to your needs. Consider the distance factor – relative to your location and your customers. Included in your decision making process should be the potential to gain new customers with your newly acquired expertise.
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Adrian Grbic is a sales representative and co-founder of an internet based B2B Networking site to help professionals, salespeople, entrepreneurs, trade people, and freelancers.

Friday, November 18, 2005

Customer Service Is Key

I've written about customer service before but I want to touch on the subject again because this is such an important topic. In fact, getting the customer service aspect of your online (or offline) business right could mean the difference between success and failure....
I don't care what you are selling, who you are selling it to, what service you provide or who your target market is, if you don't make the effort to provide top quality customer service, you will definitely be losing sales somewhere along the line.
This subject is fresh in my mind at the moment because I have had cause to make several online purchases over the past week or so and the levels of service I have received have varied considerably. At one end of the scale I have had some excellent service and in contrast, some companies have totally ignored my requests for assistance!
This is to be expected I guess (though there is no excuse for ignoring paying customers) but the businesses that really stand out for me are the ones that made the effort to communicate on a 'personal' level. By that I mean taking the time to reply to my emails rather than just ignoring them in the hope that their standard automatically generated emails would do the trick. These businesses that went the extra mile to make me feel like a valued customer are the ones that will reap the rewards in the future because I will go back to them to purchase again. It really is so simple that it amazes me when companies/individuals don't bother to make the effort.
So what can you do to ensure that your online business is offering the right level of customer service? Well here are a few ideas to get you started....
1. Ensure that your website has a 'Frequently Asked Questions' (FAQ) page. This will help your customers to find the answers to their own questions immediately without the need to send an email/make a telephone call. As many of you know, I set up a Support Centre earlier this year which includes a Knowledgebase of commonly asked questions. Not only does this help customers but it also reduced my inbound emails considerably.
2. Make sure that your contact details are easily located. Online businesses can generally get away with not publishing a telephone number (though if you want to do so, even better) but it is vital that a working email address is available for customers. Note that I say 'working' email address - if your ISP is filtering your emails for spam and junk, then this doesn't really count as it is very easy for a genuine email to get sent to the trash bin in error.
3. You should set your sales site up so that when a purchase is made, a confirmation email is automatically sent to the buyer. This lets them know that their order has been received and confirms that it is being processed. I can't stand it when I spend money online and don't even get an email confirmation!
4. Answer all emails/enquiries within 24 hours. That said, I actually think that 24 hours is too long to wait for a reply from an online business. I have always stated on my sites that I will respond within 24 hours but most emails are answered within 8 hours absolute maximum. If an online business can't/won't respond to me within 24 hours, then I won't deal with them.
I am afraid that I have little time for anyone running a business that says that they can't answer emails within 24 hours. Even when I had a full-time job, I checked my emails first thing in the morning and then again in the evening so that customers weren't left waiting. I even check my emails daily when I am on holiday so if I can do this, why can't other people? Ok, you might want to have time off over the weekend - that's fair enough but make sure your website tells your customers that your office is only manned Monday to Friday.
Mind you, any online business owner that doesn't check their emails at the weekend is missing a trick. I make a fair few sales on Saturday/Sunday and I know that sometimes this is because I bothered to reply to an email sent on one of these days within a few hours. If I had left it until Monday, chances are that one of my competitors would have got the sale.
I have come across some business owners that have gone on holiday for two or three weeks and just left their emails to pile up. I find it hard to believe that anyone that takes their business seriously would do this but I have seen it happen. If you want to take a holiday and don't want to check your emails, fine but make sure you get someone else to do it while you are away. Sending an autoresponder message that says 'We will answer your email in two weeks time...' just isn't good enough. If you want to be able to clear off for a break and forget about your work, then you need a job not your own business.
5. Finally, deal with complaints quickly and fairly. Whatever type of business you run, you will get complaints from time to time - it just isn't possible to please everyone all of the time. A lot of the time you will probably feel that the complaint isn't justified and in many cases, it won't be - people can be a strange breed! However, just handle it and move on - it isn't worth getting hung up on.
Spending time on customer service is time very well spent - it gets sales and more importantly, it brings customers back again and again. To quote an old saying, it is much easier/cheaper to retain an existing customer than it is to find a new one.
Copyright 2005 Richard Grady
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By Richard Grady
Richard Grady has been helping people earn online since 1998. eBay sellers find wholesalers for free at: http://www.wholesale118.co.uk (UK) & http://www.thewholesaletrader.com (US).

Ethical Conflict Resolution

Conflicts are inevitable, but the more we know about human nature, the more positive the outcome of a conflict might be for both parties. We know that different people have different priorities and different ways of dealing with situations that may occur, but in general, human beings have certain characteristics that are very similar – even across gender, racial, and socio-economic lines.
· People love to be agreed with.· People hate to be disagreed with.· People like other people who agree with them.· People dislike other people who disagree with them.· People who are good at resolving conflicts look for some point of agreement and use good people skills to get others to see a different point of view.
So if we know that when we disagree with people, we are likely to raise resentment, it might be a good idea to strengthen our soft-skills – our people skills – when dealing with conflicts or potential conflicts. If we find ourselves in a tense situation, and we raise our voice, the other party is likely to respond in kind. This will usually escalate the situation quickly. Instead, below are SEVEN tips for avoiding and ultimately resolving conflicts.
1. Be proactive instead of reactive. Good plans shape good decisions. That's why good planning helps to make elusive dreams come true. –Lester R. Bittel
2. Be slow to anger—especially over petty issues. Anger is always more harmful than the insult that caused it. –Chinese Proverb
3. Instead of telling people they are wrong, point out mistakes indirectly. A person convinced against his will is of the same opinion still. –Samuel Butler
4. Look for some type of common ground as soon as possible. A compromise is the art of dividing a cake in such a way that everyone believes he has the biggest piece. -Ludwig Erhard
5. If you find that you are in the wrong, admit it. It’s easier to eat crow while it is still warm. –Dan Heist
6. Admit one of your own poor decisions before pointing out a similar error by others. A man should never be ashamed to own he has been in the wrong, which is but saying... that he is wiser today than he was yesterday. -Alexander Pope, from Miscellanies by Jonathan Swift
7. Mend fences whenever possible. Never does the human soul appear so strong as when it forgoes revenge, and dares forgive an injury. -E.H. Chapin
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Doug Staneart is President of DM Staneart and Associates, http://www.buildingyourteam.com, leadership and team-building training. He can be reached by e-mail at doug@buildingyourteam.com or toll-free at 1-800-872-7830 x-100.

Starting a Concierge Service

Starting a concierge service is a great way to become your own boss and take command of your financial future. A growing number of people believe that self-employment is part of the American Dream and offers the best job security a person can hope for in these uncertain times. Therefore, while not for everyone, a concierge service can be a fun and profitable way to make a living as the rest of us slave away in offices doing the weekly grind. Here is some useful information for anyone thinking about starting a concierge service and living the American Dream.
Estimated start-up costs and pricing guidelines:
Actually, most of us already have almost everything we need to start a concierge service. On the list of essential equipment is: cell phone, computer (preferably a laptop), fax machine, printer, and perhaps a color copier. All told, you might be out $2000 if you had to buy everything from scratch.
The amount you charge really depends on your time investment and the services you are providing. A lot of concierge services charge a monthly membership fee where a person is allotted a specified number of errands. Others charge by the hour while some by the errand. Generally speaking, starting a concierge service will net you any where from $24-125 per hour.
Recommended experience, skills, and training:
Starting a concierge service certainly does not require any college degree but it wouldn’t hurt. A background in sales is probably best for anyone serious about succeeding with a concierge service. Since your entire professional life revolves around making good contacts and selling yourself and your services on a daily basis, a sales background comes in very handy. Any training involving general business and sales or marketing is also valuable.
Marketing tips:
Any successful concierge service will have to effectively network and find the best deals on the products or services their clients are wanting. Targeting airports and hotels where large numbers of strangers enter your town every day are great places to concentrate marketing efforts as they are filled with people in need of services in your area. A company website is another great idea as your target market will most likely consist of white collar people who are Internet savvy. Be sure to have your content list your location consistently so that you come up in searches performed on your area.
Financing sources:
Banks tend to view a concierge service as a high risk business due to its unpredictable nature. There just are no reliable business models to use and they depend upon the charisma and determination of the owner in order to succeed. Thus, financing options are limited to friends and family. But, fortunately the start-up and operational costs are relatively low so financing should not be too great of an obstacle for most.
Income Potential:
Starting a concierge service may be a fairly large risk in the eyes of a bank, but it has above average income potential for those with the determination to make it work. On average, a personal concierge makes $40,000 to $60,000 per year. But, many concierges make extra money from stores and contractors who pay them a commission for sending business their way. It is not uncommon for a personal concierge to charge annual membership fees of $1000-1500 to an individual and average $5,000 in annual dues from corporate clients.
Starting a Concierge Service may just be the escape from the rat race that you have been looking for. With low start-up costs and above average income potential, the prospect of getting paid good money to run errands never looked so good. If you are ready to start living your American Dream, then think about Starting a Concierge Service today and begin living that dream!
© Copyright Randy Wilson, All Rights Reserved.
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By Randy Wilson
Randy has dozens of home based business articles such as Medical Billing Business. You can also sign up for Randy's free newsletter:Profitable Home Business Newsletter.

Thursday, November 17, 2005

How to Use Email Marketing To Build Your Entire Online Business

Let me ask you a quick question....
Do you know what is the most effective way to use email?
C'mon...think really hard on this one...
Don't know the answer?
Actually it doesn't really matter...because I'm going to share with you 3 really simple and easy ways to use your email to build a profitable business completely online using nothing but your email list...
I see you like this already...
In fact these 3 simple solutions will answer some of the most common questions that I'm generally asked about email marketing and that you can begin using immediately.
So without further ado....
Tip 1. Invitations
Do you know of seminars, conferences, or any other special events your customers would be interested in? Extend them an invitation and you can subtly remind them of your presence.
Tip 2. Follow up. Once you make a contact it can take up to 7 reminders or more before that person will purchase from you. Email marketing is the perfect way to send reminders and follow up pitches without being annoying.
Tip 3. Staying in touch.
With email marketing you can send brief emails every couple of weeks or every month just to keep in touch with your customers. These emails can include anything from special offers, to invitations, to articles.
Bonus tip =
Tip 4. Special offers.
If you were to simply offer special discounts and coupons on your site, people would only know about them if they decided to pay your site a visit. But with email marketing you can notify people every time you have a sale, or offer them discounts and coupons that will draw them back to your site.
Your not quite finished yet....
I've got a few more helpful tips that you can also begin using right away.
I know, I know....you want to know the answers to questions like:
Should you use html or plain text?
What's the easiest way to get your customers to subscribe to your newsletter or ezine?
Or why you should never sell your product in your newsletter..
Tip 5. HTML or plain text?
Response rates for html newsletters are generally higher than plain text, and graphics and colors tend to make the publication look far more professional. The downside is that html is much slower to download, and some email providers will screen out HTML email.
Tip 6. Provide an incentive to subscribe.
Advertise the benefits of receiving your newsletter to get customers to sign up for your newsletter, such as helpful tips, informative content or early notifications of special offers or campaigns.
Another way you can get people to click on the subscribe button is by using what I like to call the "Sports Illustrated Offer"
Yep, I picked this one up from the sports illustrated magazine offer where they sell you the enticing free gift first. Then they briefly mention that the only way you can get this free gift is through a subscription to S.I. Then it's back to selling that free gift. The idea is that the free gift is more valuable than the magazine itself.
Here's how you can use this idea in your business.
If you feel like the product or service your offering doesn't hit your customers hot buttons, then you need to find and offer them a really desirable product or service, and make that your selling point. And in order to get it they will have to purchase your secondary product or service.
We're almost through...
I've got one last tip that I saved for last that's sure to make this article well worth reading. You'll learn exactly what you need to do to get your newsletter read.
Tip 7. Don't just sell your newsletter.
Many studies suggest that email newsletters are read more carefully when they offer information that is useful to the customers lives rather than merely selling products and services. Helpful tips, engaging content and humor are often expected to accompany email newsletters.
So you've just read through 7 powerful tips that you can put to use in your business starting today, the only question left is can you put all of these tips together to maximize your businesses profits?
© Copyright 2005 by Keir Smith
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by: Keir Smith
Keir Smith is the creator of the 100%, totally FREE, ecourse "Email Strategies Explained" a no holds barred explanation of how to use email marketing to build an entire business online. This course is free for a limited time only. To get your free subscription send an email to mylistprofits@geresponse.com.

Top 5 Reasons for Buying a Used Trade Show Booth

You've done a couple of trade shows, rented a couple of spaces in exhibition halls, and admit it, you're hooked. You love the excitement of the crowds, of meeting your clients up close and in person. Hey, you don't even mind your aching feet! And you've been thinking that you'd like to do more trade shows and want a booth of your own.
The trouble is you can't really afford to go all out yet and have a brand spanking new booth designed. Your bottom line is saying no, but your heart and intuition are saying yes.
Buying a used trade show booth is the answer to your dilemma! Which is also the first reason for buying a used booth. Money! Yes, you can save quite a bit of money by purchasing a used one. Used trade show booths can be big bargains and can be found to fit most any budget, no matter how small.
The second reason you should consider buying a used trade show booth is that the affordability factor means that the money you save can be put into other trade show event promotional items. Face it, people not only want free stuff from you at a trade show, they expect it. And the more money you can spend on your promo items, the better!
A third reason for buying a used trade show booth is that if you plan to do a lot of trade shows, it only makes sense to own your own booth-for the same reason it makes more sense to buy a house than to rent an apartment. You make your investment in a used trade show booth and it's yours to keep forever-or sell to someone else when you're ready to upgrade to a brand new booth. The money you've saved in booth rentals will go a long way toward your purchase of the booth of your dreams.
Fourth, buying a used trade show booth not only lowers your financial risks, it lowers your stress levels as well! Financially, you've invested only what you can spend, which has pleased your bottom line. And because you own your trade show booth, you can relax, knowing exactly what you have and not having the stress of worrying if the booth rental will be on time, up to snuff, etc. This means you have more time and energy to put into other important things-like packing great clothes to take with you to the trade show!
Finally, the fifth reason you should consider buying a used trade show booth is that it allows you to learn the ups and downs of trade show events and work out all the bugs in your trade show exhibition program without having to make a major investment. This makes it possible to please yourself, your accountant and your customers, while learning if trade show events are truly profitable and worth the effort for your business.
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by: Patty Stripes
Patty Stripes Makes it simple for you to create a compelling presence in any tradeshow. Learn more about this business at http://www.the-trade-show-booth.com/ and read Patty's latest article: http://www.the-trade-show-booth.com/popup-displays.html.

Wednesday, November 16, 2005

On Branding

Situation: Your window of advantage over your competitors closes more quickly than ever and price vs. price competition is really heating up. What can you do about it? Brand. If you think branding is just for large companies, think again - you may be overlooking the most important component of a successful business strategy. Branding is not just your logo or tagline or the “look” and “feel” of your marketing communications. Branding is the sum total of your client’s experiences and perceptions of your products, services, and employees. In addition, brand strategy influences company culture by setting the tone for employee interaction both internally and externally with suppliers and clients alike. In essence: your brand is what everyone else thinks it is - it’s what people say about your company behind your back.
A branding strategy is the genesis of all customer contact activities. At first, it should be the core of all investor and public relations, sales, customer service, and initial advertising. When the budget allows, the branding strategy can become the foundation for larger marketing communications such as multi-media advertising, direct mail, trade shows, and expanded public relations.
The task of branding may seem daunting; however there is strong evidence that branding is worth the effort. Here are some benefits of a strong brand.
1. Branding is what gives your company value and separates you from your competitors.
2. Enhanced perceived value allows for premium pricing (for example: Ralph Lauren, Perrier water) and shelters you from price competition.
3. Branding will provide protection in times of negative press.
4. A strong brand enables you to launch new products and services more quickly and cost effectively.
Your brand will happen with or without your input. Branding and managing a brand is tough work. Here are some practical tips on how to get started.
1. To succeed, you’ll need to get everyone onboard from top management on down.
2. Research the successful competitors. Study their communications and how they position themselves.
3. Learn what brand values are most important to customers. Develop a questionnaire and interview key customers and prospects.
4. Develop a strategy from the information you gathered. It must be achievable and differentiating.
5. Leverage brand strategy by integrating marketing communications. Check for consistency of all communications from every department. Sending a unified message will build brand equity.
6. Evaluate and measure performance. Make changes as needed but be patient.
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Avery Manko is the owner of The Manko Company, a marketing firm in West Chester, PA. His firm develops and implements marketing programs for small and medium sized businesses. Contact him at 610-725-9844 or avery@mankocompany.com For more about The Manko Company, go to http://www.mankocompany.com

Tuesday, November 15, 2005

The Rapidly Expanding Market of Subliminal Messaging

The numbers of consumers buying into products that contain subliminal messaging, such as audio tapes, DVD’s and videos’, and even the newest software products, are on the increase.
I was intrigued at the reason why? Can so called ‘normal’ people really buy into some phenomenon and have it change their life so simply, and how on earth does it work? If things like this really did work, then why do people still have issues with their weight or with being successful. I would have thought this be dictated by fate rather than some kind of fascinating product that claims to ‘improve your way of life’.
So I looked into it and wanted to share some of my findings with the rest of the world, exclusive of the jargon that so many people have phased me with!
This all started in the 1950’s, with advertising firms using psychology within their advertising. Consumers were blissfully unaware until 1957 when research took place, and the results were made public by the media hype. The study showed ‘invisible’ messages to unwitting film watchers in America to persuade them to make purchases that they had not intended to make, namely popcorn and coke from the cinema’s snack section.
Images and signals shown were not noticed by the movie goers, because the study claimed to bypass the ‘conscious’ mind and use messages flickering so fast that they were only audible to the subconscious mind. The results were pretty phenomenal, when sales of coke and popcorn increased and the cinema stocks ran out greater interest was generated. Something that began as ‘motivational research’ proved to be a great success and marketing companies invested in ways to channel this technology to everyday consumers.
Arguments followed, and research continues even today regarding subliminal perception. You could agree that the 1957 research proved that subliminal messaging does work, but you could disagree that it proves that any kind of subliminal message works. Indeed strict controls are required in testing, and subsequent tests using different forms of subliminal stimulus have been inconclusive or fail to show any effects.
Different forms of subliminal stimulus have been around for years, that tell us we can alter our lives and change that one habit that plagues us on a daily basis – be it lack of confidence, lack of sex drive, negative thinking etc. We have seen subliminal messaging being promoted as a self-development tool, and we can buy them all over the place in the form of a book, audio tape, video or more recently the form of software.
Of all the forms of subliminal self help available the fastest growing and one I found most viable is subliminal software. Purely because more and more of us are spending greater portions of our day in front of a PC for work or play.
Also in order for the subliminal altering of one’s perception to occur their concentration must be squarely gazed in the direction that the stimuli is occurring. Also The observer must be able to understand the messages without having to pause and think about them. Hence it is vital messages are in a language or lingo that people can relate to and quickly absorb. This is why software is growing choice because you can custom make messages in words and language that you understand.
There is no shortage of subliminal software out there with two of the more popular and prominent software packages being Subliminal PC and Brain Bullet. How these two companies drive their product is by offering users the chance to affect their lives positively in the ways they want to improve all while devoting no extra time than what you already use in everyday PC use. To me, this seemed like the method that seemed a little more like it might work, if simply because so many of us work on our PC and concentrate on that alone without so many of the daily distractions we get when we are not working.
It would seem that in our increasingly time deprived lives we can make more productive use of time we have already committed to and little by little erode our personal weaknesses and bolster our collective strengths. I did not, however, delve any deeper into this and would always encourage those seeking self-help to research any products before thinking about buying them.
Based in the United Kingdom and still a young writer at 26 years old, Louisa Taberner Croft has been completing articles very recently as a part-time interest, although plans on pursuing her interest further as her creative and factual writing styles develop and become more established.
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With special thanks to http://www.subliminalpc.com and http://www.brainbullet.net for their information and references.

Hire Top Sales People Each and Every Time

Ponder for a moment the last person you hired. After you selected them, did they work out as intended? Or did they turn into somebody totally unlike what you thought when you interviewed them? The most important aspect of any business is recruiting, selecting, and retaining top sales people. Research shows those organizations that spend more time recruiting high-caliber people earn 22% higher return to shareholders than their industry peers.
However, most employers do a miserable job selecting sales people. Many companies rely on outdated and ineffective interviewing and hiring techniques. This critical responsibility sometimes gets the least emphasis.
Hiring and interviewing is both art and science. Refusing to improve this vital process will almost always guarantee you will be spending money and time hiring the wrong people. Here are several reasons why traditional techniques are inadequate:
>The majority of applicants "exaggerate" to get a job
>Most hiring decisions are made by intuition during the first few minutes of the interview
>Two out of three hires prove to be a bad fit within the first year on the job
>Most interviewers are not properly trained nor do they like to interview applicants
>Excellent employees are misplaced and grow frustrated in jobs where they are unable to utilize their strengths
Hire the best and avoid the rest. Cisco CEO John Chambers said, "A world-class engineer with five peers can outproduce 200 regular engineers." Instead of waiting for people to apply for jobs, top organizations spend more time looking for high-caliber people. An effective selection and interviewing process follows these five steps:
Step 1 -- Prepare. Prior to the interview make sure you understand the key elements of the job. Develop a simple outline that covers the job duties. Possibly work with the incumbent or people familiar with the various responsibilities to understand what the job is about. Screen the resumes and applications to gain information for the interview. Standardize and prepare the questions you will ask each applicant.
Step 2 -- Purpose. Talented sales people have more choices and job opportunities to choose from. The interviewer forms the applicant's first impression of the company. Not only are you trying to determine the best applicant, but you also have to convince the applicant this is the best place for them to work.
Step 3 -- Performance. Identify the knowledge, attributes, and sales skills the applicant needs for success. If the job requires special education or licensing, be sure to include it on your list. Identify the top seven attributes or competencies the job requires and structure the interview accordingly. Some of these attributes might include:
>What authority the person has to discipline, hire, and/or fire others and establish performance objectives
>What financial responsibility, authority, and control the person has
>What decision-making authority the person has
>How this person is held accountable for performance objectives for their sales team, business unit, or organization
>The consequences they are responsible for when mistakes are made
Step 4 -- People Skills. The hardest to determine, as well as the most important part of the process, is identifying the people skills a person bring to the job. Each applicant wears a "mask." A good interviewing and selecting process discovers who is behind that mask and determines if a match exists between the individual and the job. By understanding the applicant's personality style, values, and motivations, you are guaranteed to improve your hiring and selecting process.
Obviously many jobs, particularly sales jobs, require a high degree of people contact. By placing someone in this job who dislikes interaction with others would be a mismatch, affecting his or her job performance.
Pre-employment profiles are an important aspect of the hiring process for a growing number of employers. By using behavioral assessments and personality profiles organizations can quickly know how the person will interact with their coworkers, their ability to sell and what king of relationships they build with customers. They provide an accurate analysis of an applicant’s behaviors and attitudes, otherwise left to subjective judgment. The D.I.S.C. Assessment and the Sales Attribute IndexÔ are popular and useful tools many sales organizations use.
Step 5 -- Process. The best interview follows a structured process. This doesn’t mean the entire process is inflexible without spontaneity. What it means is, each applicant is asked the same questions and is scored with a consistent rating process. A structured approach helps avoid bias and gives all applicants a fair chance. The best way to accomplish this is by using behavioral based questions and situational questions.
Behavior Based Questions
Behavioral based questions help to evaluate the applicant’s past behavior, judgment, and initiative. Here are some examples:
>Give me an example when you . . . >Describe a crisis one of your clients faced and how you managed it. >What makes you successful as a sales person? >Tell me about the largest sales project you obtained and how you managed it. >Tell me about the last time you broke the rules.
Situational Based Questions
Situational based questions evaluate the applicant’s judgment, ability, and knowledge. The interviewer first gives the applicant a hypothetical situation such as:
“You are a sales manager, and one of your sales people are not making their goals."
>What should you do? >What additional information should you obtain? >How many options do you have?
You can no longer trust interviews and resumes. Visit our Online Assessment Center to see how you can hire the best sales people ever.
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Assessment Center Greg Smith show organizations how to hire and retain top sales people. He is a nationally recognized speaker and author. He has written five books including his latest, Here Today, Here Tomorrow: Transforming Your Workforce from High Turnover to High Retention. Greg has been featured on Bloomberg News, PBS television, and in publications including Business Week, USA Today, Kiplinger's, President and CEO, and the Christian Science Monitor. He is the President of a management-consulting firm, Chart Your Course International, located in Atlanta, Georgia. Phone him at 770-860-9464. More articles available: http://www.chartcourse.com

Monday, November 14, 2005

How to Win the Heart of People

No person in the history has yet got success without the support of other people. These people may be your family members, your friends, good contacts in different walks of life or the masses. You have to go to others to help you succeed. Success is actually a team work. Great leaders become great because they know how to make others help them to become great. No businessman can be massively successful without active support of financial institutions, the customers, the men from bureaucracy. How you can expect a writer to succeed if he is unable to influence an agent or a publisher.
The first requirement of any success is that you should have some value to give it to others and second is the support of the people who can highlight and push you ahead. And there is age-old one point formula that can help you to get the support of others: appreciate with heart.
APPRECIATE AS YOU LIKE
Don’t try to copy others or force yourself to appreciate. You must proceed in life according to your own unique talent or psychological make-up. If you can’t appreciate the masses appreciate the persons who are capable enough to push you. If you can’t do that just appreciate your family members. They will do their best to find ways for you. Or simply appreciate some friends. See how enthusiastic they become to help you hit the field of your choice successfully.
THIS LAW NEVER CHANGES
Nothing is permanent and everything changes in this world. But the basic human character like the laws of Physics remain the same. For thousands of years people have been using this magic formula of appreciation in every country to gain power or get success in business, politics, social or marital relations.
You must remember that only following this law of human relations can’t guarantee you success in your ventures. You must fulfil the first condition of creating some value in your life to give to others. Only that value is exchanged with money or success.
RESPOND FAST
If people (friends, family members, colleagues, commoners) try to communicate with you never ignore them. There are phone calls, letters in the letter-box, e-mails in the inbox, but many persons rarely respond. Consequently they lose customers, friends, relationships, and support of many other persons. Although it is a good policy to ignore the junk mail or useless calls but responding fast to the good ones is very necessary. Only then you can build good relations and prepare support areas.
People of modern world may respond to telephone calls but they become extremely lazy when there is a need of answering a letter or an e-mail. And they lose business. Success drifts away farther. Those companies always have better chances of success who are careful to the problems of their customers, who appreciate their customers and give importance to them. Whoever responds better to customers, whoever cares for them will get more of them even if the customers are charged more.
TOO MUCH OF EVERYTHING IS BAD
You must appreciate others to get support but overdose of appreciation may prove useless. Like a medicine overdose of appreciation may make people habitual of it and in some cases it may even spoil them. You may even be called a flatter. So always appreciate in a few words and only now and then to make it very effective. Such appreciation improve your image, endear you to the persons and definitely enthuse them to push you to success.
Anandrahi
(Prominent Writer, Editor and Teacher of English language in India) He has trained thousands of persons to get great jobs, improve personality and achieve goals in business.
Director:
• LSE-India (for Communication Skills and Personality Development)
• World Academy of Business Solutions
• Winners' Delhi News (most famous fortnightly of West Delhi)
Books:
1. Fire of Success in Your Mind,
2. Think Your Way to Wealth and Power,
3. Speak English and Influence People
________________________________
For Articles, Success Books, and expert guidance in Communication Skills or Personality Development write an Email: anandrahi@yahoo.co.in

Friday, November 11, 2005

New Business's Require Diversification to Succeed

When any business starts up, it needs to find a customer base, so as to enable it to establish a foothold on the economical opportunities that are available. Naturally, there are many different types of business, and each one has to create a business plan which suits its purposes.
Of recent, and being specific to companies who rely to some extent on the internet for their income, there has been a growing trend to criticise the search engines who provide results when a search query is made. In support of the search engines, they continuously update their results, by means of crawling the world wide web, and they provide the excellent results for any given search enquiry.
This is not to say that businesses who use the internet should rely fully on the search engines, as unless the business is prepared to pay for special listings to be displayed on the front page of a search engine, there is no guarantee that their website content will be shown within the first results pages that are given for any search query.
Diversification of marketing methods is of prime importance in any business, but is of absolute necessity when including the internet, as there are billions of web pages, and massive competition for the top search listings. How a company diversifies, to some degree depends on the budget they have available.
Pay per click advertising on the internet can be a useful source for finding targeted customers. However, to diversify, it is important to consider other options also. There are two basic types of marketing, free and paid for. Once again, the search engines on the internet provide an invaluable amount of free advertising. Word of mouth, or mentioning your business to friends, or at business conventions, is another example. Maintaining good public relations with existing customers is yet another. To keep customers informed of changes, new products, updates, price changes, offers, can provide a considerable increase in revenue, but also makes your customer realise that you care about them.
To diversify fully, marketing has to be tailored to suit any given company’s needs. Some marketing opportunities could be applied to the majority of companies, once again depending on available budget. These could include local or national press advertising, television and radio advertising, mail and email drops, flyers and leaflets, exhibitions and conferences, targeted internet advertising and so on.
All business’s want to take full advantage of their niche and to diversify ensures not only non-reliance on a single marketing outlet, but also provides an opportunity of reaching a far greater audience. The final aim is to provide services or goods to satisfied customers, and however it is achieved there is always scope for expanding the opportunities.
The challenges are immense for any new business, and the future of any business who wants success, will inevitably come from a foundation that has been carefully thought out, planned, and the viabilities of such a project considered, prior to any financial commitment. The far reaching availability of worldwide access, via the internet, means that there is a far greater marketing area than ever before. However, it is important to consider geographical location when marketing. Expansion should be done in stages. By creating a successful local or nationwide business, the opportunity to look further afield can be much healthier. Although it is not impossible to start a worldwide business with the internet as a base, by creating a sound business within a confined area, overall control is much easier, and apart from the barriers of language and legislation, there is validity in building a small and successful enterprise, prior to expanding too rapidly. Nevertheless, it can also be said that if an opportunity exists whereby world access to a business is viable, then it should not be overlooked, as long as the necessary measurements for control, legislation, language and development are considered.
Investment in a business comes in two forms; time and money. Once the money has been laid out in setting up the business, there are ongoing costs to consider. Therefore a good business plan is necessary, so ensure that budgets are maintained. The time and effort put into any business, as well as the financial investment, are the backbone to running any successful business. The first months can be extremely difficult in terms of return on time and investment, but the longer term satisfaction in running a successful business far outweighs the initial stresses. Providing services or goods together with a healthy relationship with your customers can be an extremely rewarding experience.
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Paul Bryant is Chairman of http://www.wamee.com, UK shopping for new and used classifieds. He has considerable experience in business, and a strong belief in planning.

Talking Head Business and Marketing Plans

As one frequently hired to write, edit, or review business planning packages I’ve followed the progress of current thinking on matters of plan content and size with interest.
The rapid transfer of information by online and wireless means has conditioned us to expect talking head presentations delivered in sound byte bursts. Under such conditions plans adhering to rigid guidelines emphasizing X pages on Y subjects written in droll “biz-speak” will increasingly lose appeal. Thus planners must strive to produce customized output that guides diverse audiences through engaging stories to quick buy-ins of desired conclusions and solutions.
All of which can tend to leave presentation preparers struggling to find a plan for the plan. Available tools run the gamut from experts, online examples, software packages, informative web sites and books to courses, consultants and more. The multitude of recommendations flowing from this resource mass can prove confusing.
So, how does one come up with winning presentations in a period where the old rules are outdated and new guidelines are rapidly evolving? In my opinion success requires that responsible parties view each project with a mindset comprised of the following Concepts and Considerations:
Concepts
End Someone’s Pain:It’s been said before. A business needs to solve something of significance and all plans must tell that story.
Compel:A good story told professionally is mandatory. Stimulate your audience and cause questions you want to answer to be asked. This should initiate verbal exchanges, which is generally a very good thing.
Reason Why:Always, always be sure you know the reason why you’re including something in your plan. The reason why will always have at its heart a customer benefit.
Always Market:Absolutely everything about a plan is a marketing device – tout them as frequently and professionally as possible.
Simplify Numbers:The executive summary and body of a plan should provide bottom lines only. Use one table in the ES and as few as possible in the BP body. They must say much with as little folderol as possible and appear simple. Your audience needs to focus on your business case not how you did your math.
Be Minimalist:Use clear and concise language – never overstate anything and attempt to eliminate passive words and statements.
Be a Business:Nothing sells like sales. If possible be in business before writing a plan – you’ll know more when you’re operational and it shows.
Watch Your Language 1 - Tech Talk:Stay real as defined by your audience - inside terms can go over their heads and leave them in your dust.
Watch Your Language 2 - Sensationalism:Let business performance or a skilled press agent create the sensational. Include the amazing, astounding, marvelous only if from an unimpeachable outside source and do so very sparingly.
Watch Your Language 3 - Buzz Lingo Acronyms:Limit buzz, never use lingo or slang without qualification and watch out for acronyms. Hyping the hip can be confusing and is usually just plain wrong.
Stay On Task:Know your subject and stay with it - don’t wander.
Highlight The Customer:Business customers are everything. Treat them like the gods they are or soon will be.
Use Creative Repetition:Don’t be repetitive but state the same key details frequently through creative wording and emphasis.
Be Brutal:Never, ever allow a senseless error to make its way into a final plan or presentation. Become fanatic about math, logic and language accuracy.
Tie It Together:Make sure all presentation materials are taken from a unified plan. The executive summary, plan body, appendices and presentation slides need not tell the entire story as stand-alones, but together must capture absolutely everything pertinent.
Ask Your Own Questions:Know what your audience will ask and what you want them to ask. It is critical that all key subjects are covered.
TEST TEST TEST:Run your plan by as many different people as possible before taking it live. Seriously, your mother, grandparents, kids, friends and “whoever” can help. Be certain of what they do and do not understand.
Considerations:
Executive Summary:Two pages maximum, 15 concise paragraphs, one key table or chart, one on-point quotation (maybe), all of which briefly summarize the entire plan. This is your elevator presentation and it must generate an invitation to provide a full presentation.
Plan Body:Eight pages that expand ES details, touch on all key subjects, provide needed highlights and inform enough to secure audience buy-in.
Appendices:Provides necessary support and nothing more.
Presentation Slides:Carefully prepared set of graphics configured to subtly add color and life to a presentation. Must be no more than 10 slides that augment, not repeat, written materials. Extra slides should be available to cover questions or other issues that the audience may wish to see or that you may want them to see if the “mood” is right.
Product or Service Demo:Go live with the real thing. Impress and dazzle with a live demo and let your audience get their hands on what you have to offer. This must be a guaranteed success.
Ultimately there are as many ways to prepare planning documents and presentations as there are people or enterprises needing them. I’m hopeful the preceding assists in establishing a proper mental checklist for potential plan preparers before writing or selecting tools or specialists takes place.
__________________________________
The author is a management professional with more than 25 years experience in business development, growth, and marketing. He has worked in such diverse industries as temperature control, industrial gases, materials handling, medical devices and implants, food distribution, and agriculture as a senior manager for start-ups, foreign owned corporations, and giants such as Bristol-Myers Squibb.

You Become as Big as You Advertise

The most successful a company is the most it advertises. Big companies have big advertisement budgets – they spend crores of rupees every month on advertisements. They are not advertising because they are successful, they are successful because they advertised and they are advertising shrewdly. In stiff competition of the modern age no venture or business can have any hope of success unless they advertise heavily and wisely. Suppose you have a wonderful and unique product but nobody would buy it till the people know about it. The solution – you have to tell the people about its qualities and availability. Then many of them will start buying it and your business vehicle will run.
SPARK PLUG OF YOUR BUSINESS
In fact, advertisement is like the spark plug of business. The engine of your business vehicle won’t run without it. The first secret of business success is having a valuable and good product the second is letting the people know that you have such a product.
There was TV shop. The owner was a sincere and hard-working man. He talked politely and kept quality TVs. He was so popular that customers came to him again and again. Then one day, a smart man opened a new TV shop in another building. This man believed in power of advertisements. Thus he started advertising in local newspaper regularly and put up banners and boards at busy cross roads. In the beginning he found it very tough to get customers. He was losing money. But his faith in advertisement was immense so he continued advertising and telling the people about the extra benefits they would get if they bought TVs from his shop. Soon customers flocked to his shop and he had roaring business. Then he increased his budget of advertising so that it could become difficult for his competitors to challenge him. After some time people forgot the old shopkeeper and he was out of business. It was all due to the impact of wise advertising.
SUCCESS OF INDIAN TELECOM
India is big in telecom sector too. Great success of Reliance, Tata, Airtel and BSNL in telecommunication is the direct result of effective advertisement campain. They almost bombarded the media with juicy ads which could hook the customers to their company, and they succeeded. Campaign of Reliance was more aggressive from the beginning throwing into its account more than 5 million just in two years customers. A rare feat in this industry. Deeply moved by Reliance others companies also poured a large amount of their budget into innovative advertisement campaigns and they too were handsomely rewarded by the customers.
COLA WARS AND ADVERTISEMENT
When there was no Pepsi the king of the cold drinks was Coca-Cola. The group who wanted to launch Pepsi thought they had a marvellous product and they also knew about the power of advertisement. They planned innovative publicity techniques and invested a lot of money in advertisements. Soon Pepsi became a powerful competitor. Pepsi is still using the same old technique to have lead over Coke everywhere. Both of these companies eliminated the competition from the whichever country they entered with the sheer force of their advertisement war.
PEOPLE LOVE ADVERTISED PRODUCTS
Multinational companies succeed because they advertise so heavily that the people start forgetting the local products. Most of the people demand for those products which are advertised again and again. It is psychology of the people. If they buy an unadvertised product they feel an inferiority complex. Heavily advertised product becomes a status symbol for them. They love to buy a branded product and show it to others proudly. Visit any big shop of your area and you can see it yourself that people rarely buy those products which are not advertised. The bigger the advertisements the better the sale.
Advertisements not only supply products according to the demand but they also have power to mould the taste of the public. So advertise … advertise… advertise …
Anandrahi (Prominent Writer, Editor and Teacher of English language in India) He has trained thousands of persons to get great jobs, improve personality and achieve goals success in business.
Director: • WNN-India (Media Network) • LSE-India (for Communication Skills and Personality Development) • World Academy of Business Solutions • Winners' Delhi News (most famous fortnightly of West Delhi)
Books: 1. Fire of Success in Your Mind, 2. Think Your Way to Wealth and Power, 3.Speak English and Influence People
_______________________________
For Articles, Books, and expert guidance in Communication Skills or Personality Development write an e.mail: Email: anandrahi@yahoo.co.in

The Tidal Wave Sale

In a sales interaction with a prospective client, I offered several solutions to his particular situation. I had asked him several questions, and upon determining his needs, presented a variety of different answers. I told him about the corporate programs I deliver, recommended one of my public workshops, suggested that he register for my newsletter, and asked him to complete a questionnaire that would help identify where he and his team could improve. When I hung up the phone, it dawned on me that I may have presented too many solutions, too quickly.
Sadly, I had fallen prey to using the tidal wave sales approach (please don’t chastise me and tell me I’m insensitive – it has nothing to do with recent world events). Unfortunately, I never heard from this person again, even though I tried to contact him by telephone and email.
A tidal wave sale happens when you overwhelm your customer during the sales process. In other words, you bowl them over with too much information or too many ideas in an effort to close the sale. Here is another example:
A homeowner I know met with an interior designer for some consultation on improving the appearance of her home. During their first meeting, the designer suggested several different options and ideas and at the end of the meeting asked for a deposit so she could begin the job. Although the ideas and solutions that were presented sounded good, the homeowner was hesitant to make a commitment to move forward because he needed time to digest and consider the multitude of ideas that had been presented. It was evident that the designer had used the tidal wave sales approach.
Many sales professionals, particularly SME’s (Subject Matter Experts) make the mistake of using this approach. They have the best intentions and truly want to help their clients and prospects but tend to get carried away. As a result, they offer all the solutions they can think of believing they are helping their customer. However, in reality, they actually make it more challenging for customers to make a decision. Most sales people don’t realize that they use this particular approach. They become so accustomed to telling people everything about their product or service, forgetting that too much information can actually be detrimental. They forget that most people can only absorb a certain amount of information in any period of time.
I remember looking for a new bed with my wife many years ago. We visited four or five stores and in each store we were told that we should look for something different in a mattress. The sales people told us all about the features of the beds they sold and by the end of the day we were completely confused and didn’t know what factors we should consider in our purchase. We felt overwhelmed and as a result, ended up postponing our decision for several weeks. If the sales people had asked us what was important in our buying decision they could have presented a solution that was more relevant instead of giving us all the information on their particular beds.
Customers look to you for help. They rely on your expertise to help them make a buying decision. However, when you overwhelm them with information or solutions you actually make it more difficult for them to decide. You need to be careful how much information you give people, especially in preliminary conversations and particularly if your product is highly technical in nature. Keep your answers brief and to the point. Avoid giving too much information, too many answers, or too many solutions.
Here is a final example:
When my wife and I purchased our house we planned to replace the carpet on the main level. The sales person in one of the stores we visited spent close to ten minutes talking about under-padding. But most of the information he shared with me had little relevance to my situation. And, in several instances, I had no idea what he was talking about. It was obvious he knew a lot about his products but he didn’t know how to present this information concisely.
So, how can you avoid this?
The best way to prevent this from happening is to ask your customer or prospect a series of high-quality questions to determine exactly what they need and to learn more about their individual situation. Determine what solution is most appropriate for them. Limit your suggestions to one or two ideas; resist the temptation to offer several alternatives. Remember that telling is not selling. Professional selling means helping people make an educated buying decision. That means you need to focus your attention on your customer’s agenda, not on closing the sale. © 2005 Kelley Robertson, All rights reserved
____________________________________________
Kelley Robertson, President of the Robertson Training Group, works with businesses to help them increase their sales and motivate their employees. Receive a FREE copy of “100 Ways to Increase Your Sales” by subscribing to his free newsletter available at http://www.kelleyrobertson.com. For information on his programs, contact him at 905-633-7750 or Kelley@RobertsonTrainingGroup.com.

The Impact of Follow Up

It never ceases to amaze me how few sales people make the time to follow-up after they have made initial contact with a prospect or customer. In the last few months, I can think of at least eight different situations in my own life (business & personal) when a salesperson did not bother taking this initiative. These included a landscaper who designed plans for our property, two different people who spoke to me about creating a promotional piece of literature for my business, a sales rep for a pool company, and a men’s fashion salesman who was asked to send information. In each of these situations I was very interested in the product or service offered by the vendor.
This got me wondering…why don’t people follow-up? I think there are several reasons.
They don’t want to appear pushy. It may be true that following up too frequently will come across as being pushy. However, very few salespeople ever come close to crossing this line. In fact, one the few times, I left a salesperson was pushy was more because of his tone, rather than fact he actually followed up. As a sales professional, I believe it is our responsibility to keep following up with our prospects until we know for certain if they want to do business with us. However, I also strongly believe that we can cross that line by making too many calls in a short period of time. So where’s the happen balance? It depends on your business. A weekly call is more than enough to keep in touch providing you make sure your call is short and to the point. Don’t waste your prospect’s time by droning on and on. Also, if possible, provide some additional value during your follow-up call. This may give your prospect a reason to choose you instead of a competitor.
They forget. It’s easy to forget considering how busy we are. We may have every intention of calling our prospect but we get caught up in our business. Unexpected problems crop up, we find ourselves spending more time in meetings ad stuck in traffic, and because we didn’t schedule the follow-up, it doesn’t get done. This is a common dilemma but one that can be avoided by considering the follow-up like a scheduled appointment. They make false assumptions. I once submitted a proposal to a company and told them I would follow-up on a certain day and time. Unfortunately, I was extremely sick that particular day and it was several days before I recuperated. I then wrestled with whether or not I should call him. I was concerned he would question why I didn’t call as scheduled. In the end, a simple apology was enough to rectify the situation and move the sales process forward.
When someone doesn’t immediately return our phone call or email message, we usually assume the worst – even if this assumption is not verified. I have learned from experience that a lack of response can often be attributed to the fact that the other person is just too busy to respond or does not have an answer for you.
They think that the customer or prospect will contact them. I think this is one of the most common myths sales people fall prey to. They think that if they do a good job the customer will automatically call us back – we don’t need to follow-up. Unfortunately, we cannot rely on this if we want to achieve our sales goals. People get busy, they forget or procrastinate and the more time that slips by, the less important your product or service may be to that prospective customer.
They have never been taught. Many people have never received formal sales training and have not learned why they should follow-up and how to make this happen. This is relatively easy to remedy. Start by asking or telling your prospect that you will follow-up on a specific day or time. Tell them how you will follow-up (telephone, email, face-to-face) and record this in your day planner or time management system. I use Outlook and now include a reminder so I don’t forget to follow-up.
Follow-up should also be completed after the sale is completed. A quick telephone call after your product or service has been delivered confirms their decision to buy from you. I make an effort to send every client a handwritten thank-you card once the sale has been confirmed and again when the services they requested have been delivered.
Here’s the bottom line. You can easily differentiate yourself from your competition by making the effort to follow-up with your prospects and customers. Don’t take it for granted that they will call you. Be proactive and contact them.
© 2005 Kelley Robertson, All rights reserved
_______________________________________
Kelley Robertson, President of the Robertson Training Group, works with businesses to help them increase their sales and motivate their employees. Receive a FREE copy of “100 Ways to Increase Your Sales” by subscribing to his free sales and motivational newsletter available at http://www.kelleyrobertson.com. Contact him at 905-633-7750 or Kelley@RobertsonTrainingGroup.com

Thursday, November 10, 2005

The Changing of the Guard: Four Key Exhibiting Strategies for Generation Y

Survey the crowd at any trade show, and one trend immediately makes itself apparent. Attendees are getting younger. The infamous Baby Boomers are preparing for retirement, and Gen X’ers have moved into upper management positions. Now we’re exhibiting for Generation Y.
The members of Generation Y were born between 1977-1994. It’s a huge demographic, with over 68 million individuals, 40% of which are already employed full-time. While it’s always unwise to indulge in sweeping generalizations, this generation has consistently exhibited one primary characteristic: They’re trendsetters. Gen X’ers have shown a remarkable tendency to mimic Generation Y’s embrace of everything new, and the Baby Boomers are eager to follow along. If you can attract Generation Y’s attention, you’ll get the other two groups as well.
How do you attract Generation Y? It may be trickier than you think.
For one, Generation Y is skeptical. They don’t trust anybody. They grew up knowing that the media exists only to sell products, that news can be spun, and that the same set of numbers can be used to prove that Enron is thriving and viable or completely bankrupt. The following four keys will help you attract this interesting and powerful target audience:
Key -1: Provide Proof
Any claim that you make must be backed up with real-world, viable proof. Any arbitrary set of statistics won’t be enough anymore. Generation Y wants to know where you got your numbers from – and don’t mind at all if they’ve been audited.It’s hard to get Generation Y’s attention. They’ve grown up saturated with media. The average person in this age group is engaged with some form of media – tv, radio, podcasting, internet – almost 19 hours a day. They often, ‘multi-task’ – checking e-mail while watching television or listening to a podcast while reading the morning paper. Your regular exhibit booth with a video clip playing on continuous loop and piles of brochures simply is not going to cut it.
Key -2: Provide Entertainment
This group expects to be entertained. They know their attention is a valuable commodity, and they want something in return for it. Think outside of the box to find creative ways to engage this crowd. Remember to consider more than audio and visual stimuli – to get Generation Y, you need to engage ALL of their senses. While we used to caution about over-stimulating attendees, that’s not necessarily a danger with this group. They are more than ready to interact with you on many levels all at once.That being said, Generation Y is not content to simply sit back and passively watch. They want to be engaged in their environment, fully immersed in the activities going on around them. Given a chance between watching a product demonstration and actually trying the product out, Generation Y will choose to try it themselves every time.
Key -3: Encourage Participation
Hands-on, direct product contact will appeal to Generation Y. This may not be practical for every exhibitor – after all, if you sell earth-moving equipment, you can hardly let attendees drive a front-end loader down the aisle – so be sure to explore tech-savvy alternatives. Could you have a ‘simulator’, similar to the type used to train pilots? Remember, Generation Y is used to viewing the world through a set of virtual tools. Provide a new experience using these tools.Finally, Generation Y expects to be recognized as unique. Individuals crave and desire recognition, and are very sensitive to how they are treated. They don’t simply want to be acknowledged, they want to be acknowledged as special.
Key -4: Value the Individual
Even in the brief time your booth staff has to talk with each attendee, they can create the impression that they value the individual. Active listening, noting and using the attendee’s name, appropriate eye contact, and positive, reinforcing statements will make the attendee feel as if the booth staff are genuinely pleased to meet them. This will definitely appeal to the individual who fears being one of the faceless crowd.Incorporating these keys into your exhibiting strategy does not mean you have to throw out everything you’ve done up to this point. Exhibiting is a constantly evolving art. As you approach each show, consider what elements you can improve to appeal to Generation Y. Staff training should focus on this new up and coming generation, so they are adequately prepared to represent your company to a whole new set of eyes.
______________________________
Written by Susan A. Friedmann,CSP, The Tradeshow Coach, Lake Placid, NY, author: “Meeting & Event Planning for Dummies,” working with companies to improve their meeting and event success through coaching, consulting and training. For a free copy of “10 Common Mistakes Exhibitors Make”, e-mail: article4@thetradeshowcoach.com; website: http://www.thetradeshowcoach.com

You Become as Big as You Advertise

The most successful a company is the most it advertises. Big companies have big advertisement budgets – they spend crores of rupees every month on advertisements. They are not advertising because they are successful, they are successful because they advertised and they are advertising shrewdly. In stiff competition of the modern age no venture or business can have any hope of success unless they advertise heavily and wisely. Suppose you have a wonderful and unique product but nobody would buy it till the people know about it. The solution – you have to tell the people about its qualities and availability. Then many of them will start buying it and your business vehicle will run.
SPARK PLUG OF YOUR BUSINESS
In fact, advertisement is like the spark plug of business. The engine of your business vehicle won’t run without it. The first secret of business success is having a valuable and good product the second is letting the people know that you have such a product.
There was TV shop. The owner was a sincere and hard-working man. He talked politely and kept quality TVs. He was so popular that customers came to him again and again. Then one day, a smart man opened a new TV shop in another building. This man believed in power of advertisements. Thus he started advertising in local newspaper regularly and put up banners and boards at busy cross roads. In the beginning he found it very tough to get customers. He was losing money. But his faith in advertisement was immense so he continued advertising and telling the people about the extra benefits they would get if they bought TVs from his shop. Soon customers flocked to his shop and he had roaring business. Then he increased his budget of advertising so that it could become difficult for his competitors to challenge him. After some time people forgot the old shopkeeper and he was out of business. It was all due to the impact of wise advertising.
SUCCESS OF INDIAN TELECOM
India is big in telecom sector too. Great success of Reliance, Tata, Airtel and BSNL in telecommunication is the direct result of effective advertisement campain. They almost bombarded the media with juicy ads which could hook the customers to their company, and they succeeded. Campaign of Reliance was more aggressive from the beginning throwing into its account more than 5 million just in two years customers. A rare feat in this industry. Deeply moved by Reliance others companies also poured a large amount of their budget into innovative advertisement campaigns and they too were handsomely rewarded by the customers.
COLA WARS AND ADVERTISEMENT
When there was no Pepsi the king of the cold drinks was Coca-Cola. The group who wanted to launch Pepsi thought they had a marvellous product and they also knew about the power of advertisement. They planned innovative publicity techniques and invested a lot of money in advertisements. Soon Pepsi became a powerful competitor. Pepsi is still using the same old technique to have lead over Coke everywhere. Both of these companies eliminated the competition from the whichever country they entered with the sheer force of their advertisement war.
PEOPLE LOVE ADVERTISED PRODUCTS
Multinational companies succeed because they advertise so heavily that the people start forgetting the local products. Most of the people demand for those products which are advertised again and again. It is psychology of the people. If they buy an unadvertised product they feel an inferiority complex. Heavily advertised product becomes a status symbol for them. They love to buy a branded product and show it to others proudly. Visit any big shop of your area and you can see it yourself that people rarely buy those products which are not advertised. The bigger the advertisements the better the sale.
Advertisements not only supply products according to the demand but they also have power to mould the taste of the public. So advertise … advertise… advertise …
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Anandrahi (Prominent Writer, Editor and Teacher of English language in India) He has trained thousands of persons to get great jobs, improve personality and achieve goals success in business.
Director: • WNN-India (Media Network) • LSE-India (for Communication Skills and Personality Development) • World Academy of Business Solutions • Winners' Delhi News (most famous fortnightly of West Delhi)
Books: 1. Fire of Success in Your Mind, 2. Think Your Way to Wealth and Power, 3.Speak English and Influence People
For Articles, Books, and expert guidance in Communication Skills or Personality Development write an e.mail: Email: anandrahi@yahoo.co.in

Wednesday, November 09, 2005

Cheap Ad, Cheif Trade

Introduction
Just a child then, when television broadcasting had begun in a makeshift studio at Akashvani Bhavan in New Delhi. A low power transmitter and 21 television sets were used as foundation stone for this globalize television broadcasting in 1959. Really, it is a great achievement for those who had witnessed that particular occasion. Bhaskar Ghose, former Information and Broadcasting Secretary shared the joy of that moment, “images of a gramophone record were being shown on television as the music blared away.” (Kohli 2003, p. 59) That gramophone picture and fantastic music became a landmark for Indian television broadcasting. People got more than enough what they have visualized as television before.
A new appliance entered into our periphery with its uncommon characteristics. Have you ever thought about the family members of a newborn baby? Every day and every moment, they are anticipating some changes in their child. Like that, we were expecting for new significant changes in television broadcasting.
The journey from 21 television sets to 80 million has been marked by many milestones: Regional Kendras; DD metro; satellite transmission; and cable broadcasting among others. In 1976, television broadcasting was ‘de-linked’ from All India Radio (AIR) with a new appropriate synonym for distant vision (i.e. Doordarshan). As a public service broadcaster, it was also claimed as an ‘advertisement-free’ electronic media. The revenues for Doordarshan were funded through a combination of television licenses and allocation from the annual budget. But the need of advertising revenue was felt by DD only after the telecast of first commercial on 1st January, 1976. Though the advent of commercial could fulfill only 1% of Doordarshan’s budget, however later advertisements become the only major source of revenue for Doordarshan.
Cable Television Industry
Cable has grown from an apartment connected together in 1980s to coverage of nearly 42 million households in India. During the last decade, the cable network mushroomed as an industry. There are about 280 channels that beam their signal over India. Generally the MSOs are delivered 80 channels (31 are pay channels and 49 free-to-air channels) to the viewers. Gradually the large broadcasters or cable companies stepped into this business as multi-system operator (MSO). They had the capacity to set up a large control room and subscribe maximum number of pay channels.
Now the cable industry is fragmented with over 40,000 cable operators. These cable operators are controlled by MSOs. Some major MSOs in India are Siticable, IndusInd Media, InCable Net, Hathway Cables, Sun TV and RPG Netcom. They are not only controlling the four metropolitan cities but have also covered some major cities in India. Siticable has the highest market share (5.4 million) of Indian Cable industry while IndusInd Media has its subscription base of four million homes. Multi-system operators (MSOs) are backed by large corporations to invest money in this business.
Siticable is a joint venture between Zee TV and Rupert Murdoch's News Television. InCable Net is managed by the Hinduja group; property baron Rajan Raheja’s Hathway Cables has come out of nowhere to become a powerhouse over the last couple of years; the most dominant cable force in south India, Sumangli Cable Vision is run by southern media baron Kalanithi Maran; and RPG Netcom is promoted by the RPG group, who holds sway over West Bengal. This is just like any other business. Think of MSOs as a wholesaler of the signal while the small cable operators (SCOs) are the retailers of the trade.
Obviously, these small cable operators have a control over the viewers. They collect subscription fee from the cable home every month. Barely 15-20 percent of every subscriber’s share goes to multi-system operator. Though, this monthly cable charges vary from place to place, the MSO’s share is almost equal everywhere. The multi system operators (MSOs) know that it is very tedious task for them to touch the threshold of the last mile. So, they don’t have any direct control over the cable homes. But in some cities like Bhubaneswar and Trivandrum, the MSOs have controlled the cable homes directly.
Let us take an average of Rs. 100 per subscriber per month, India’s 61 odd million cable and satellite households shell out a cumulative Rs. 61 billion. This is one major revenue stream for the cable operator/MSO. After launching of pay channels, they are looking for any other source of revenue to get more profit in this trade. If you consider the structure and the way revenues flow through it, then the cable industry is just like a pyramid. The satellite channel broadcasters are up-linking the signal from their earth stations and these signals are captured by the multi system operators. The small cable operator (SCO) distributes the feed in his territory which covers between 200 and 300 households of its neighborhood. The main aim for cable connection is to get clear reception and enjoy matinee and night show cinemas, which was telecast in the cable channels.
These cable channels belong to MSOs like SitiCinema belongs to Siticable, CVO belongs to InCable and C-News belongs to Hathway. In small towns, the small cable operators (SCOs) also have their own channel in which they telecast Hindi movies, regional movies, songs, religious discourses, fairs, community games and regional news. The cable operator has all type of control over these channels. If any blockbuster movie is to be telecast in cable channel, they have given a prior notice to their viewers about the timing of the movie. Sometimes, they also use this channel for some statutory warning (pay your monthly fee on time; else without notice your home will be disconnected from the network.)
Some local advertisers were interested to show their messages as scroll item in the bottom of the television screen. Instead of advertisement tariff, they pay very less amount to the cable operator for their service. At the beginning, they have accepted the money as an extra income. However, son they got a positive response from their consumers. Gradually, this became another growing stream of revenues, which so far has gone unnoticed.
Cable Advertising
From scroll item to message plate, from animated to full-fledged television ad, the cable ad have passed through various stages of growth. As we know, television is one of the most expensive and effective media for mass advertising. If you are booking for a television slot, do not forget that it is very expensive. For a prime time 10-second commercial in a national television channel will cost several thousands of rupees. So, television advertisements are out of reach for most small and medium sized businesses.
As far as small business is concerned, it has its own target consumers and those consumers are confined to a particular geographical area. Television advertisement lacks the ability to restrict your advertisement to closely target audience. Sometimes the marketer feels that advertisement is the only way to enhance the sale. Instead of choosing a proper channel, the marketer advertises in different slots of different programmes in different channels. Many times, the investment may not be very productive as per your expectations because thousands of people may not be interested in your product so they may skip your advertisement.
The taste and choice of the consumers in the developing countries are more vulnerable to that of developed countries. After globalization, the multinational companies entered the market with different promotional activities. Advertising counted as a major activity in which local brands had to face stiff competition with their multinational counterparts. Even the best local product may not survive in the market unless it is advertised. On the one hand, they have to advertise their product to survive in the competitive market. On the other hand they have to choose a media which touches the grass root level.
Cable TV provides a solution, especially for small business. Cable TV advertisements tend to be less expensive, even though their audience is huge. Almost half of all Indian homes subscribe to cable. In a research it is found that cable’s subscribers watch more television and belong to higher income groups. Cable also has the ability to send your commercials to specific parts of town and neighborhoods. If you have a product or service that can be visually demonstrated, cable television can work wonders.
Before cable television the local advertisers have very less opportunities to advertise for their business. In small towns, they were distributing some leaflets or advertised in the local print media. In some cases, they did not get the proper channel for advertisement. I spoke to a small marketer about cable advertising. He expressed that generally in two situations they prefer to advertise.
(1) When they want to create awareness about the shop or product.
(2) Whenever they are offering any discount/rebate, they are heading towards advertising. Before cable advertising, they used outdoor advertising (leaflets, hoardings, etc.) for the purpose.
After advent of cable advertising, they are spending more revenue in this channel due to instant result. Sometimes, after a few minutes of telecasting the ad in cable television, the customers rush to shop. Though, they have a limited budget for the advertisement, they take every step in a careful and calculative way because it counts the success and failure of their business. Let’s have a glance on overall advertising industry in India.
India has one of the lowest advertising spends to the GDP ratios in the world. If you compare with developed economies - UK (1%), Germany (0.8%), France (0.6%), Japan (1.1%) - as well as developing economies - Latin America (1.2%) and China (0.6%), the ratio of advertising expenditure to nominal GDP in India is about 0.4%. On the advertising front, consultancy firm KPMG estimates that the overall advertising pie was Rs 118 billion in 2004. Press advertisements took a share of 48% followed by television with a share of 41%. Radio advertising, outdoor advertising and cinema advertising has their respective share 3%, 7% and 1% in the advertising revenue. India has almost 108.2 million television homes with comparison to 213.1 million total homes. Out of these, almost 61 m homes have cable connections. The last few years have witnessed a conscious shift of advertising revenue. Indian companies spent a total of Rs 48.5 billion on TV ads in 2004.
The advertising pie consists of five major advertising channels – print, television, radio, cinema and outdoor. Lack of transparency keeps the growing cable advertising market away from the major advertising channel family. Everyday, every moment, cable ad is stretching its tentacles in all possible directions. That’s why it marches ahead against all other media. Though, print media has a major share in the advertising pie, but unnoticed and unobserved media, cable TV has covered a wide populace of 61 million.
Newspapers have a limited and stable readership with compare to cable advertising. Newspaper readership has declined with every passing generation while cable TV viewership continues to rise. As we know, geographically and demographically radio has reached all the nooks and corners of India. As a portable medium, radio has a very strong grip over the audience during the morning and evening commutes.
Cable TV reaches viewers through out day particularly in primetime viewing hours. But when we think from the advertiser’s angle, cable advertising impresses more than radio advertising because of the visual notion. Cable TV viewers are active, because TV itself is an intrusive, emotionally charged medium. As a big brother, broadcast TV covers a large number of diversified viewers – even viewers with no interest in the advertised product or service. Cable advertising can target the approximately exact consumers through unique programming that appeals to their interests and lifestyle choices. In the same time, having all the features of big brother, cable advertising prices are very low and cost effective because cable TV offers less waste through more strategic program targeting. Now let us familiarize ourselves with the advantages of cable advertising.
Advantages of Cable Advertising
If you compare cable advertising with the television advertising, you will find a very thin line between them. Cable advertising offers an audio-visual medium, motion, colors, like television advertising with an additional benefit (i.e affordable rates). It also has the ability to cover geographically and demographically target specific customers. The peripheral area of television may be larger than cable television but this is targeted at the ‘right’ customer. However, as a business strategy, every marketer wants to increase the area of the marketing sphere. So, they give first preference to the television channel. But due to high advertising rate, they cannot afford it for long time.
In many cases, some small makers may advertise for a limited period in the prime time. Others may choose a non-prime time slots if they want to have any long-term frequency. Unlike having a big budget and a particular allocated amount for promotional activities, it is very difficult to survive in the market. That’s why more and more small firms are turning to advertising on less expensive alternative, local cable channels. Local cable television advertising can be highly effective, and very affordable. It can quickly create awareness of your business, product or sevice. It also establish your image and educate viewers about your products.
When your target viewers are limited and confined, cable advertisement is a perfect channel for micro target groups. You can compare cable advertisements with other television advertisements, cable advertisements are very cheap. You can achieve frequency on a limited budget, which often moves fence-sitters into action. Televsion advertisements may be missed by viewers due to bouquet of channels and the cable viewers are always in a fickle mood to switchover from channel to channel. There are many cities in India, where the viewers watched cable channel for their local news, films and some non-fiction programmmes. Because the private satellite channels are either in Hindi or English. In some states, you will find private regional channels. But in maximium states, the viewers have to satisfy with the only Doordarchan’s regional channel because they have no aternatives and the viewers need more entertainment programmes.
Cable operators take this opportunity by telecasting some regional films, songs and local news. It is also found that, these cable channels have a large viewership in compare to other satellite channels. So for a local advertiser, cable channels allow to communicate enough information to prompt people to call for an appointment, send in an order or request additional information. If you think about the medium’s cost in terms of the number of the number of people it will reach, then it will be the unbeatable vehicle for your advertisement. You can enhance and stretch the power of other existing advertising you might be doing. Though televison overcomes the barrier of literacy which is a major obstracle as far as print media is concerned.
In cable advertising, you may be able to reach a different segment of the population, one that doesn’t read newspapers or magazines. Overally, it fulfills all the functions of television advertising with a cost of less than the print media.
InCable is a leading cable and satellite distributing company in Hyderabad and subhurbs. The MSO distributes the signals through a single control tower connecting to small cable operators through optic fibre cable covering a radius of 30 Kms. In the local cable channel, InCable telecast two telugu news programmes, three movies (two tulugu and one hindi) daily. Though it telecast basically two types of programes, the ad tariff slots have catagorised into morning, matinee, night and news slots.
ETV Oriya, a 24 hour satellite regional channel, telecated oriya programmes exclusively for oriya viewers. This regional channel has covered larger geographical and demographical area than cable channels. ETV Oriya telecast at least 20 programmes round the clock. The ad tariff in a regional channel is catagorised on the basis of programme’s television rating point (TRP). In ETV Oriya, the tariff slots are divided in five groups (O1, O2, O3, O4, and O5). The duration of advertisemnt is calculated in 10 seconds. Whereas in local cable channel, the advertiser will be offered two types of slots ( 20 and 30 secconds). The rate for 10-second advertising slot in prime time (20:00 hrs) in regional channel is just 38 times less than regional channel. If you compare the same slot in a national channel, the difference is hell and haven (around 400 times). After this finding, the big advertisers are turned up towards the local cable advertising.
How to place your advertisement in cable
A ten second spot in television is actually equivalent to 80-second spot in cable television. One also has number of choices on the hand. You may produce an advertisement for 30 second spot or you can telecast the 10 second advertisement for eight times. A 30 second advertisement may contain more visual and information, which can portray your sale massage very attractively and effectively. The most important thing is the ability to target specific groups of viewers. A clothing store specializing in kids cloths can advertise on matinee movie. It is not a matter to count number of eyeballs watching your advertisement but a careful targeted audience that gets results for your business. The next phase is to book a slot in a cable television.
Cable rates are highly negotiable. Some channels will cost more than others. The zones you choose to send your spots to, the size of your town, and the time of year, all have an impact on the spot price you pay. Don’t wait until the last minute to place your spots. Plan weeks in advance. Placing your order early will ensure you get the times and channels you want at a lower price. Call the sales department of your local cable operator. Find out spot rates and coverage areas. Before entering into the trade, make a sketch of your plan. It may need some research and good planning. You should have a ‘second look’ on your advertisement before releasing to the cable operators. Do not leave everything on media sales people, because they are good at devising clever strategies to use your entire ad budget. It is better to trust your own instincts and stick to your plan.
When you are buying cable slot, think horizontally, not vertically, when scheduling your advertisements. In other words, advertise on the same few networks at the same few times on the same few days of the week, week after week, month after month. The goal is to reach the same people over and over again. This is the best way to reach to your consumer. The consumer is exposed to your advertisement repeatedly. The best formula to reach a person with a second and third exposure to your ad is to go back to the same channel at the same time on the same day of the week that you reached him the first time. Do not scatter your ads across many different networks at many different times of the day. Yes, it will reach too many people with too little repetition to ever secure in their minds. It is nothing but to reach 100 percent of your city and persuade them 10 percent. But it is always better to reach 10 percent and persuade them 100 percent.
Conclusion
Due to powerful and persuasive advertising medium, cable advertising is become a smart choice of small and medium marketers. By positioning itself as an alternative to network television, cable television has found itself judged using the same parameter of network television that of mass reach and low cost. If you compare with magazine and direct mails, cable will score higher on its audiovisual capabilities. This is where cable should innovate. Cable industry can develop a time selling framework that lets advertisers buy cable slots on a local cable system basis. Now cable television is booming in a rapid way. MSOs are expanding their business not only in term of the number of subscribers but also in term of number of people employed by them. They should have separate advertising department that looks after this trade. In some cities, the big advertisers are also turned up towards cable advertising. No doubt it is a cheap ad but at the same time it is a chief trade.
Sources:
http://www.businessworldindia.com/archive/201113/cover1.htm
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The author is a media researcher in Journalism Department of ICFAI University. He has five years experience in electronic media in the field of Public Relations and Media Relations. His qualifications include a Master in Journalism and Mass Communication, had special paper Advertising and Public Relations.